Principal Engineer

LivePerson is a leader in trusted enterprise conversational AI and digital transformation. They are looking for a Principal Engineer to design and implement next-generation Contact Center as a service Messaging and AI solutions, collaborating with various teams to drive engineering excellence and innovation.

Responsibilities:

• Design and develop modernized Contact Center as a service Messaging and AI products that push the boundaries of what's possible
• Lead and mentor engineering teams, setting technical direction and best practices
• Partner with architecture team to shape requirements and translate vision into scalable solutions
• Part of SCRUM team(s) for day to day responsibilities
• Design, implement cloud-native applications that are resilient, scalable, and built for the future
• Integrate and various solutions including Voice applications, platform SDK, LLM based AI solutions and services as required in the Product
• Drive engineering excellence through comprehensive test automation and quality-first delivery

Requirements:

• Bachelor's or Master's degree in Computer Science, Communications, or related field
• 10+ years building full-stack applications with Java and Node.js (Vue is a plus)
• 5+ years designing and architecting enterprise-grade SaaS Products
• 2+ years building real time voice solution
• Deep experience with cloud platforms, Kubernetes
• Experience in Agile methodologies like Scrum
• Experience debugging/testing distributed microservice applications
• Knowledgeable of technologies such as Kafka, Redis and NoSql
• Experience building RESTful microservices
• Proven track record of leading with technical expertise within and across engineering teams
• 2+ years shipping AI products to production (nice to have)
• GCP experience is a plus
• Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)