Customer Success Manager

Checksum.ai is a high-growth startup revolutionizing software testing with AI-powered, self-healing QA automation. The Customer Success Manager will drive positive outcomes for top customers, ensuring renewals and adoption while building strong stakeholder relationships and synthesizing customer feedback to inform product development.

Responsibilities:

• Drive positive outcomes for our top customers. Work internally and externally to do what it takes to make them successful
• Own onboarding, work with Customer Engineering team on implementation, and drive adoption
• Ensure renewals, healthy accounts, prevent churn & reduce risk, help uncover expansion opportunities
• Build and maintain strong stakeholder relationships, leading QBRs, periodic update calls and support
• Be the voice of your book of business by synthesizing customer feedback and partnering closely with Product and Engineering to translate insights into actionable roadmap priorities
• Build playbooks for adoption and customer lifecycle based on experience