Field Support Engineer

Intellian Technologies is the world’s leading provider of satellite antennas and terminals, dedicated to empowering global connectivity. The Field Support Engineer role involves installation, operation, and maintenance of Intellian products in a 24/7 operational environment, requiring strong troubleshooting skills and the ability to work independently in various locations.

Responsibilities:

• Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian’s products in a global environment
• Be able to perform installation and operation of Intellian products efficiently and effectively
• Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services
• Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities
• Provide onsite support for Intellian ECBU and Maritime business partners globally
• Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite
• Provide technical guidance to internal and external stakeholders for Intellian technical support organization
• Ability to travel at very short notice anywhere globally
• Maintain high standard of professionalism, workmanship and cleanliness on customer site
• Adhere to all safety regulations, perform risk assessment and maintain required PPE
• Work with teams of both internal staff, subcontractors, dealers and customers
• Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager
• Clear, concise daily reporting to internal and external stakeholders
• Control expenditure when travelling on behalf of the company
• Completing and providing RMA forms with stock returns or inventory adjustments
• PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce
• Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed
• Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC

Requirements:

• Bachelor's Degree in an engineering principle or equivalent industry experience in a Field Support role
• 2+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
• Experience with VSAT installation, commissioning, troubleshooting and repair
• IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc
• Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
• Good computer skills, including Word, Excel, Outlook and Google Docs
• Strong electrical and mechanical skills
• Ability to travel at very short notice anywhere globally
• Maintain high standard of professionalism, workmanship and cleanliness on customer site
• Adhere to all safety regulations, perform risk assessment and maintain required PPE
• Work with teams of both internal staff, subcontractors, dealers and customers
• Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager
• Clear, concise daily reporting to internal and external stakeholders
• Control expenditure when travelling on behalf of the company
• Completing and providing RMA forms with stock returns or inventory adjustments
• PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce
• Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed
• Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC
• 3 years' experience in a technical position within the maritime or teleport environment
• Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems
• Experience on satellite communication and other RF technologies
• Written and Verbal skills in English, Spanish, French or Korean
• Salesforce & SAP Experience