Manager, Business Sales Ops - B2B

Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. The Manager, Business Sales Operations role is an integral support partner for the regional B2B Sales team, responsible for providing hands-on operational project management and collaborating with cross-functional teams throughout project lifecycles.

Responsibilities:

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business
• Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution
• Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook
• Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics)
• Support product information/spec requests along with alternate bids and upselling opportunities
• Support Business call center support teams with “triage” plans for customer escalations
• Participate in account executive pipeline sales reviews
• Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team

Requirements:

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience in project management with a focus on organization of large projects
• Strong organizational skills and expertise in working with cross-functional teams
• Ability to effectively communicate to internal and external partners
• Experienced in effective time management, problem-solving, and organization skills
• Strong presentation and communication skills. Ability to communicate concerns and business needs