Teamcenter Support Engineer (Entry-Level)

Capgemini is a global business and technology transformation partner, and they are seeking an Entry-Level Teamcenter Support Engineer. The role involves providing Level-1 application support for Siemens Teamcenter PLM, focusing on user support, issue resolution, and routine operational tasks while learning under the guidance of senior team members.

Responsibilities:

• Provide L1 support for Teamcenter users using defined SOPs and runbooks
• Assist users with login issues, navigation, and basic functional queries
• Support Items, BOM viewing, datasets, and simple workflows
• Log and manage tickets in ServiceNow / Remedy / JIRA
• Perform routine application health checks and basic log collection
• Escalate issues to L2/L3 teams as per SLA
• Participate in on-call support rotations as per project schedule
• Support planned weekend activities such as maintenance or deployments
• Work outside standard business hours on a planned or rotational basis when required

Requirements:

• Bachelor's degree in engineering (Mechanical / IT / CS / ECE) or equivalent
• Basic understanding of Siemens Teamcenter PLM
• Familiarity with Items, BOMs, datasets, workflows, and Active Workspace (user level)
• Working knowledge in Linux environment
• Good communication skills and willingness to learn