Principal AI Workflow Engineer

BlueCross BlueShield of Tennessee is dedicated to building an AI-enabled future for healthcare. The Principal AI Workflow Engineer will lead enterprise-wide AI workflow modernization, partnering with senior leaders to drive automation strategy and improve operational efficiency.

Responsibilities:

• Lead discovery sessions with business leaders and SMEs to map current processes, uncover inefficiencies, and identify high impact automation opportunities
• Use structured interviews, system data, and workflow analysis to size opportunities and align on measurable outcomes
• Translate business needs into clear, actionable automation requirements
• Architect and develop end to end automated workflows that streamline operations across multiple business domains
• Integrate with internal systems and external platforms while following governance, privacy protections, and healthcare compliance requirements
• Build solutions that balance reliability, scalability, and usability—favoring practical automation patterns over highly complex AI architectures
• Maintain documentation, operational guidance, and change control processes for all deployed workflows
• Serve as a trusted advisor to functional and executive or division leaders, guiding them through automation strategy, prioritization, and value definition
• Communicate solutions in accessible language that supports informed decision making across technical and nontechnical audiences
• Lead training, demos, and hands on sessions to enable adoption, build confidence, and ensure long term ownership by business teams
• Champion a culture of responsible automation by addressing concerns, building trust, and shaping readiness across teams
• Create and promote internal playbooks, best practices, and frameworks that support consistent automation development across the enterprise
• Partner with operational, compliance, and security teams to ensure solutions meet payer industry requirements and align to enterprise guardrails
• Establish enterprise automation standards, design patterns, and guidance to ensure consistent quality and responsible use
• Influence enterprise strategy by evaluating tools, platforms, and capabilities needed to sustain long term automation growth
• Provide strategic insight to leadership based on cross functional trends, recurring challenges, and emerging opportunities

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
• 5+ years of experience in workflow automation, process redesign, business systems integration, software engineering, or equivalent skills and experience
• 4+ years hands-on experience with AI, LLM-based agents, workflow orchestration, or intelligent automation
• Demonstrated ability to lead automation or digital transformation initiatives in a complex or regulated environment
• Proven track record partnering with business executives and driving enterprise level change
• Understanding of APIs, orchestration, and integration patterns
• Experience with Generative AI, LLM integration, or agent frameworks
• Broad automation and workflow engineering experience (e.g., APIs, lowcode tools, orchestration, integration patterns)
• Strong process thinking mindset with the ability to redesign workflows end-to-end
• Exceptional communication, facilitation, and storytelling skills — able to bridge business and technical perspectives
• Strength in stakeholder management, negotiation, and driving alignment across teams
• Comfort with AI enabled tools and LLM powered assistants
• Experience crafting training, enablement, and operational readiness programs for large, distributed user bases
• Strong to advanced proficiency in Python and associated AI / ML libraries and frameworks
• Master's degree in Computer Science, Engineering, Information Systems, or a related field
• Experience with healthcare payers