Optical Lead

Description

Ready for that next step in your career?

We're looking for an Optical Lead that has managerial experience to support our Seminole location!

We provide a competitive base pay!

Opti-mart, a Sight360 company we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 17 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.

Requirements

Optical Lead is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. This role provides training to Eye Care Professionals and is responsible for supervisory oversight of team.

Essential Functions and Responsibilities:

• Works closely with onsite OD to support staffing needs and facilitate patient workflows.
• Obtains patient’s prescription from ophthalmologist or optometrist
• Gathers patient’s information including vision and medical insurance information
• Schedules, confirm and maintain appointments
• Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
• Adjusts and fits frames according to the prescription and patient’s specifications, as well as to the patient’s face.
• Prepares and submits the order to the proper lab for manufacturing
• Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
• Assists with frame inventory, contact lens inventory, marketing materials and office supplies
• Teaches patients how to wear and care for both contact lenses and eyeglasses
• Repairs or replaces broken frames
• Performs administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
• Multi-tasking to help patients in a timely manner

Supervisory Responsibility:

• Position reports to Area Manager
• Provides supervisory oversight of Eye Care Professional positions.

Position/Type/ Expected Hours of Work:

This is a full-time 5 day a week onsite position. Shift may be assigned to cover any weekday (Monday - Friday, 8 a.m. to 5 p.m.) and Saturday (9 a.m. to 2 p.m.) Shift will be assigned a minimum of two weeks in advance.

Potential for evening hours to support business needs and/or inventory processes.

Travel:

The role may be requested to assist in other locations to support supervisory oversight or the need for coverage.

Qualifications:

• Current Optician License preferred
• Current supervisory experience preferred
• Minimum 2 years optical experience required

Skills and Abilities:

• Customer service oriented
• Excellent interpersonal and communication skills
• Problem solving skills required
• Managing multiple patients
• Assisting patient in selections of proper eyewear
• Teaching patients
• Computer proficient
• Able to perform necessary math skills

Benefits

• Monthly bonus
• 8 paid Holidays
• Paid Time Off (accrues immediately upon hire)
• Annual Eye Wear Benefits
• Medical, Dental, Vision Insurance
• 401k and match