Overnight Veterinary Receptionist - Part-Time
Marietta, Georgia, United States of America
Part Time
1 day ago
Key skills
CommunicationCollaboration
About this role
Overnight Veterinary Receptionist - Part-Time
Department: Receptionists
Employment Type: Part Time
Location: Marietta, Georgia
Description
Dogwood Veterinary Specialty & Emergency is seeking a Part-Time Overnight Veterinary Receptionist / Client Service Representative to support our 24/7 specialty and emergency hospital in Marietta, GA.This role is ideal for candidates with experience in veterinary medicine, human healthcare, medical office administration, or high-level customer service who are comfortable working in a fast-paced overnight emergency environment.
Our reception team plays a critical role in supporting both specialty services and emergency patients, providing compassionate communication and efficient coordination during some of the most stressful moments pet families experience.
This position offers a consistent overnight schedule with opportunities for additional shifts.
Applicants without relevant veterinary, medical office, or healthcare client service experience cannot be considered.
Dogwood Veterinary Specialty & Emergency is a state-of-the-art specialty and 24/7 emergency veterinary hospital providing advanced care in:
- Emergency & Critical Care
- Veterinary Surgery
- Internal Medicine
- Oncology
- Advanced Diagnostic Imaging
📍 Dogwood Veterinary Specialty & Emergency
1234 Powers Ferry Common SE
Marietta, GA 30067
This Part-Time Overnight Veterinary Receptionist role is focused on the following shifts:
Primary Schedule
- Thursday: 7:00 PM – 7:00 AM
- Sunday: 7:00 PM – 7:00 AM
- Optional on-call shifts on Fridays and Saturdays may be available to assist with hospital needs.
Due to the 24/7 emergency nature of the hospital, candidates must be comfortable supporting overnight operations and occasional weekend coverage.
Veterinary Receptionist Responsibilities
Client Service & Communication:- Greet clients and pets in a friendly, compassionate, and professional manner.
- Answer phone calls, schedule appointments, and handle inquiries regarding services, treatment plans, and hospital policies.
- Provide clear communication regarding patient care, wait times, and estimated costs of services.
- Collect and record patient information, including medical history, treatment plans, and billing details.
- Manage appointment bookings, including scheduling routine check-ups, emergency consultations, and follow-up visits.
- Coordinate scheduling for specialty services, such as surgery, oncology treatments, or radiology appointments.
- Ensure medical records are up-to-date and accurately entered into the hospital’s electronic medical record (EMR) system.
- Educate clients on basic veterinary services, procedures, and hospital policies, including hospitalization, vaccinations, wellness exams, and emergency care.
- Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures, chemotherapy, or other specialized treatments.
- Direct clients to appropriate staff for further medical or technical questions.
- Process payments for services, including invoices for diagnostics, treatments, and medications.
- Provide clients with detailed billing information, ensuring they understand charges and available payment options.
- Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.
- Keep the front desk area neat and organized, ensuring a welcoming environment for clients and their pets.
- Maintain inventory of reception supplies, forms, and marketing materials.
- Ensure smooth communication flow between clients, veterinarians, and technicians.
- Manage emergency situations with urgency and compassion, directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases.
- Handle calls during overnight and weekend shifts, ensuring continuity of care and providing clients with necessary instructions or referrals.
What We’re Looking For
Required Qualifications- High School Diploma or GED
- Previous veterinary receptionist, medical receptionist, healthcare administration, or high-level customer service experience
- Strong communication and organizational skills
- Ability to multi-task in a fast-paced emergency environment
- Comfortable supporting clients during emotionally sensitive situations
- Reliable, punctual, and able to work overnight shifts
- Veterinary hospital or emergency veterinary experience
- Familiarity with veterinary terminology and hospital workflows
- Experience using veterinary or medical EMR software (eVetPractice, AVImark, Vetter, etc.)
- Background in animal care, veterinary medicine, or healthcare administration
Why Join Dogwood Veterinary Specialty & Emergency?
Working overnight in a specialty and emergency hospital offers a unique opportunity to be part of life-saving veterinary medicine while supporting pet families during critical moments.Our client service professionals are valued members of the hospital team and play an essential role in ensuring compassionate, efficient care from the moment a client walks through the door.
At Dogwood, you will experience:
- A supportive, team-focused hospital culture
- The opportunity to work in a modern specialty and emergency facility
- Exposure to advanced veterinary medicine and specialty services
- Collaboration with highly skilled veterinary professionals
- Employee pet care discounts on eligible services
- Part-time veterinary receptionist jobs in Marietta, GA
- Overnight veterinary client service roles
- Emergency veterinary hospital receptionist jobs
- Veterinary front desk jobs near Atlanta
Dogwood Veterinary Specialty & Emergency is proud to support pets and families across the Marietta and greater Atlanta community with advanced veterinary care and compassionate service.