Player Satisfaction
Guest Relationship/Service:
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Order and Money Handling:
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Teamwork: Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

Work Habits: Maintains clean and stocked workstation; clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.

High school diploma or GED
Must be at least 21 years of age
Able and willing to read, write, speak and understand English
Must have basic math skills in order to count money and present change correctly
Must have knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Able to respond to visual and auditory cues
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Able to walk at least 2 miles during shift
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Able to work at a fast pace in often crowded/noisy environment

Beverage Server - On Call - Harrah's Gulf Coast

Key skills