Food & Beverage Host, Italian (Full Time; Varied)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:            Food & Beverage Host
DEPARTMENT:    Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Lobby Café, Guy Fieri, Italian
GRADE/FLSA STATUS:        H8-Non-Exempt
BADGE TYPE/COLOR:            Work Permit--Peach                
REPORTS TO:                Supervisor, Food Service 
SUPERVISES:                N/A

JOB SUMMARY:
Provide excellent service to restaurant customers.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
    Greet guests; seat them in restaurant according to rotation schedule
    Ability to operate ProHost or a computerized seating and reservation system
    Provide guests with menus and inform them of specials
    Keep work area neat and clean
    Handle/solve guests’ concerns
    Build relationships with customers
    Abide by appearance standards
    Delight our guests with outstanding service
    Ensure service recovery activities
    Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
    Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
    Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
    Assist Server by taking initial beverage order when necessary
    Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
    Monitor guest consumption of alcohol and intervenes as needed according to guidelines
    Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
    Adhere to regulatory, departmental and company policies/procedures  in an ethical manner
    Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
    
MINIMUM QUALIFICATIONS:
    High school diploma or GED required
    Six months prior food service experience preferred
    CARE certified
    Must demonstrate the following essential knowledge and skills:
    Upbeat positive attitude 
    Legible handwriting
    Willing to learn and be adaptable
    Ability to add, subtract, multiply, or divide quickly and correctly
    Excellent customer service and communication skills required
    Attention to detail/observant
    Documented teamwork behaviors and attitudes
    Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
    Must be able to attend to multiple priorities simultaneously
    Must be able to be on feet for 8 hour shift
    Must be able to bend, reach, kneel, twist and grasp
    Must be able to respond to visual and aural cues
    Must be able to read, write and speak English
    Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
    Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    1.13.26