Quality Supervisor

Job Description

The Quality Supervisor leads daily quality operations within the facility, ensuring that products, processes, and team performance meet internal standards and customer expectations. This role oversees quality inspectors and technicians, supports manufacturing activities, drives root‑cause and corrective actions, and ensures compliance to ISO9001 and other quality management requirements.

Key Responsibilities & Outcomes:

Leadership & Team Management:

• Supervise, coach, and develop quality inspectors and technicians to ensure high performance, accuracy, and adherence to quality standards.
• Schedule and coordinate daily inspection activities (incoming, in‑process, and final).
• Provide ongoing training in inspection methods, documentation, work instructions, and quality procedures.
• Conduct performance feedback discussions and support professional development.

Quality Assurance & Compliance:

• Maintain and manage the ISO9001 quality management system. 
• Represent the site for ISO9001 surveillance audits.
• Oversee the execution, documentation, and follow‑up of inspections and audits.
• Manage and maintain standard operating procedures and work instructions.
• Manage internal QMS audits and audit schedules. 
• Maintain FM, ATEX and CSA certifications including management representation in surveillance audits.
• Maintain calibration schedules and ensure timely calibration of inspection and test equipment.
• Maintain accurate, up‑to‑date quality records including inspection results, NCRs, calibration records, and audit findings.

Root Cause Analysis & Continuous Improvement:

• Lead structured problem-solving activities (8D, CAPA, 5 Whys) to address internal, supplier, and customer quality issues.
• Drive corrective and preventive actions through collaboration with process owners and manufacturing teams.
• Analyze quality data and trends to identify improvement opportunities and reduce defects.
• Champion quality awareness across the facility using visual metrics and communication tools

Customer & Supplier Interaction:

• Oversee the pre-production approval process (PPAP) for new and/or revised components.
• Support the investigation and resolution of customer complaints, returns, and nonconformances.
• Participate in supplier performance discussions and escalate quality concerns when necessary.
• Assist with qualification of new suppliers, components, and process changes.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related discipline preferred (equivalent experience considered).
• Minimum 5 years of experience in a manufacturing quality role, with at least 1 year in a lead or supervisory capacity.
• Internal Auditor qualification (ISO9001) preferred.
• Experience in a component or assembly manufacturing environment preferred.

Required Skills & Abilities:

• Strong leadership, coaching, and communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in root cause analysis and structured problem-solving tools (8D, 5 Whys, Ishikawa, CAPA).
• Ability to read and interpret complex engineering drawings/blueprints and apply GD&T principles.
• Proficient with Microsoft Office Suite; familiar with ERP systems.
• Knowledgeable in the use of inspection equipment including micrometers, calipers, height gages, indicators, and gage blocks.
• Ability to work under pressure, manage multiple priorities, and maintain composure.

Salary Range: $85,000 - $105,000 + Bonus 

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Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.