PT Guest Attendant - Westfield Country Club

Job Summary

The Guest Attendant is responsible to greet guests in a friendly and professional manner, provides a warm welcome and attends to guest inquiries, requests, and concerns promptly and courteously. This position will provide alcoholic, non-alcoholic, packaged, and prepared food items at the walk up window, pool snack area, and comfort stations for guests/members at Westfield Country Club. Duties include greeting guests in a friendly, courteous manner, handling drinks along with preparing food items requested from the menu. Attendants will operate point of sales systems, collect payment for services, and conduct daily inventory.

 

Job Responsibilities

• Greets guests in a friendly and professional manner, provides a warm welcome and attends to guest inquiries, requests, and concerns promptly and courteously.
• Follows established safety and security protocols to ensure the well-being of guests and property.
• Serves alcoholic, non-alcoholic, packaged, and prepared foods to guests/members at the Country Club through various outlets, including walk-up windows, comfort stations, and pool snack area.
• Takes food and beverage orders using a point of sales system, handles payment transactions, and maintains daily inventory records.
• Checks the identification of guests requesting alcohol to verify their age using a valid photo ID.
• Maintains clean and sanitized workstations throughout the shift, following proper hygiene and safety protocols.
• Monitors the alcohol intake of guests and takes the necessary steps to avoid excessive alcohol consumption, and overserving of guests in accordance to Serve Safe trainings.
• Complies with all OSHA and Westfield safety/training/certification standards within required timeframes.
• Regular operation of golf carts and/or other maintenance vehicles.

 

Job Qualifications

• 0 - 2 years of experience in customer service and cash handling.
• Possession of a valid drivers license and a driving record that conforms to company standards.

 

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

 

Technical Skills

• Cash Handling
• Inventory Management
• Bar Setup and Maintenance
• Point of Sale Systems
• Customer Service
• Drink Presentation
• Safety and Security Systems
• Mixology
• Beverage Knowledge
• Reservation Systems

 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.