Service Supervisor

We are looking for a talented Service Supervisor, to join our team specializing in Service in Elko, NV. 

In this role, you will make an impact in the following ways: 

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

To be successful in this role you will need the following: 

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

Education, Licenses, Certifications: 

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
   

Experience: 

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Information: 

• 2-5 years of technical and supervisory experience required 
• This position supports our local mining/industrial market segment, the candidate should have a significant portion of their experience in an applicable field.
• This position requires supervising technicians working in a remote capacity for the majority of their assignments, so a dynamic approach to communication is required and experience of this nature is desired
• An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required
• This position supports a workforce outside of normal working hours, being available to respond at all hours to assigned technicians is required
• This position requires being assigned to an on-call rotation in order to support our local customer base that operates 24/7
• Experience with customer correspondence, written and verbal
• Experience/certifications for operating DOT regulated vehicles preferred
• This position requires managing a team to compliance on not just Internal Cummins specific policies but additionally to the customers’ policies/regulations at the site at which work is being performed.
• Direct experience as a field service technician is preferred but applicable experience will be considered

 

Compensation: 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.