Learning and Organizational Development Consultant

Position Summary
The role of the Learning and Development (L&D) Consultant is to prepare Liliʻuokalani Trust (LT) employees to accomplish job results and organizational needs. Creates, delivers, and manages organization-wide training and professional development programs/processes that are designed to foster continous learning, high performance, and professional growth. The L&D Consultant works closely with the Learning & Development Manager on projects pertaining to orientations/onboarding, performance management, leadership development, compliance, and other initiatives aligned with LT’s strategic goals and priorities. This position is managed within the People Operations Department of Team Services.

Essential Responsibilities
Learning & Development:
• Plan, develop, implement, present, and coordinate a variety of learning and professional development trainings for all employees or managers.
• Facilitate in-person and virtual training events to audiences ranging from 5 to 200 attendees.
• 3-Design and develop self-paced, live-virtual and in-person training content including engaging exercises and learning activities.
• Develop and improve ongoing learning programs in partnership with leaders and subject matter experts.
• Create a variety of training materials such as curricula, manuals, guides, tools, and other resources.

Learning & Development Administration:
• Generate and maintain digital content for LT’s learning management system “LTU.”
• Assist with managing and updating digital content for L&D’s intranet site and other online applications that support organization-wide learning (including DiSC and LinkedIn Learning).
• Promote effective utilization of LTU and L&D digital resources by monitoring and responding to requests for assistance in a timely and appropriate manner.
• Assist with scheduling, coordinating logistics, managing communications, and maintaining records for training events.
• Collect, analyze, and report on data from program evaluation surveys and feedback conversations.

Organizational Development:
• Assist with strategic planning, program administration, and training for LT’s performance management, change management, and leadership development efforts.
• Assess and provide recommendations on workforce development needs and opportunities to increase organizational effectiveness and efficiency.

Other duties:
• Stay current in industry knowledge, skills, trends, and innovative practices in adult learning, educational technology, online learning, talent development, and organizational development.
• Assist with quarterly, annual, and ongoing reporting on L&D achievements and outcomes.
• Contribute to the Trust’s success through collaboration, communication, continuous learning, and knowledge-sharing with all teammates through various projects and tasks as assigned.

Qualifications
Education:
• Required: Either a Bachelor’s degree in Instructional Design, Organizational Development, Education, Psychology, Human Resources, or related field AND at least 3-5 years of relevant experience; OR any combination of education and experience equivalent to at least 3-5 years that typically supports the level of knowledge, skills, and abilities needed for this position.
• Master’s degree; OD, Talent Development, instructional design, project management, and DiSC certifications are preferred.

Experience:
• L&D experience should include at least 3-5 years of designing and implementing learning programs that result in the increase of knowledge/skills as well as positive changes in attitude and performance. Experience creating, delivering, and evaluating leadership development, performance management, and organizational change initiatives is preferred.
• Communication experience should include effective written and verbal skills to a range of stakeholders, from individual contributor to Executive levels. Familiarity with Hawaiian language or openness to learning how ʻōlelo Hawaiʻi is incorporated into our work is preferred.
• Must have strong skills using Zoom and Microsoft Office (Outlook, Word, PowerPoint, and Excel). Knowledge of learning management systems, familiarity with eLearning creation tools (Articulate Storyline, Rise) and other presentation/video tools (Prezi, Vyond) is desirable.
• Experience as a people manager desired.

Job Specific Competencies
• Strategic Thinking: Makes sound decisions/recommendations that align with LT strategies, desired outcomes, and a systems perspective.
• Drives Results: Takes initiative and demonstrates strong execution skills to accomplish goals and meet key deadlines. Maintains a positive, action-oriented, and solution-focused attitude.
• Communication: Excellent written and verbal communication that includes public speaking, facilitation, and consultation. Able to engage and act as a credible resource to all levels of leadership and teammates.
• Manages Complexity & Ambiguity: Must be highly organized, able to work independently, and adapt where necessary. Manages multiple projects simultaneously in a flexible, fast-paced environment.
• Interpersonal Savvy: Comfortable establishing and maintaining relationships with a diverse array of employees and external stakeholders. Able to lead and contribute as a member of multidisciplinary teams. Demonstrates self-awareness, manages conflict productively and confidentially.
Organization Competencies
• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations.
• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:
• Requires frequent sitting, bending, standing, and use of computer hardware.
• Ability to lift 25 pounds. Needs to occasionally move office furniture, office tools, storage items, etc.
• Requires frequent use of public speaking, listening, and other written/verbal communication both in-person and using virtual means (phone, video, messaging services).
• Some travel to Kīpuka and other locations for meetings, conferences, and events as assigned.

Terms and Conditions of Employment
As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: Learning & Development Consultant Reports to: Learning & Development Manager
FLSA Status: Exempt; Full-Time Aligned Executive: Chief People Officer
Kipuka: Liliʻuonamoku – Honolulu Department: People Operations