Technology Care Coordinator

LumiCare (A Merakey Affiliate) is seeking a Technology Care Coordinator with strong experience supporting individuals with Intellectual and Developmental Disabilities (IDD). This is a blended human‑services and technology role that combines assessment, training, customer outreach, technical configuration, and troubleshooting to ensure each person receives the right technology—and knows how to use it successfully.

  LumiCare is a human‑services‑focused technology company dedicated to helping individuals with neurodiverse, physical, and other specialized support needs achieve greater independence through personalized, sustainable technology solutions. The organization combines deep expertise in assistive and enabling technologies with nearly a decade of hands‑on implementation experience in large human‑services environments.

Key Responsibilities:

Human Services & Assessment

• Conduct person‑centered technology assessments for individuals with IDD and other support needs.
• Develop customized training and support plans based on individual goals, needs, abilities, and daily routines.
• Provide outreach and relationship‑building with customers, families, providers, support coordinators, state agencies, and MCO partners.

Technology Implementation & Support

• Configure devices, apps, smart‑home tools, adaptive equipment, and assistive technologies to match individual needs.
• Troubleshoot hardware, software, and connectivity issues as part of ongoing sustainability support—a key differentiator of LumiCare services.
• Deliver hands‑on and remote training to individuals and support teams to ensure successful technology adoption.
• Manage procurement coordination and assist in customizing equipment setups to support independence.

 

 

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

 

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

 

 

 

 

Qualifications

The ideal candidate will possess the following qualifications:

• Bachelor’s degree in business or related field is required.
• MUST RESIDE IN PA, DE, OH, LA, TN, TX, VA
• IDD EXPERIENCE
• At least 1 year experience in the health and human services industry is required.
• IT and Project Management experience highly preferred.