Community & Culture Leader - The Wickaninnish Inn

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Community & Culture Team as the Community & Culture Leader, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As the Community & Culture Leader, you champion the belief that people are the heart of the business. You are a connector, culture-shaper, and experience designer who thrives on empowering others to do their best work. You help cultivate a workplace where people feel valued, inspired, and deeply connected - to one another, to our purpose, and to the broader community.

Reporting to the Director of Operations, you collaborate across teams and balance strategic thinking, strong technical skills, and robust hands-on execution. You bring programs to life that elevate engagement, well-being, and connection.

As a Community & Culture Leader you will:

• Design and deliver meaningful engagement, learning, wellness, and appreciation initiatives that reflect team voices and organizational values.
• Foster trust, transparency, and respectful communication across all levels of the organization.
• Lead team recognition programs that celebrate contributions, milestones, and individual strengths and stories.
• Empower teams and individuals to co-create memorable moments and experiences that strengthen connection and belonging.
• Set clear goals and targets for Community & Culture initiatives: track outcomes, analyze data, and continuously improve programs based on insights.
• Produce quarterly and ad hoc progress reports for leadership.
• Track budgets and expenditures accurately and responsibly.
• Partner with Department Leaders and Senior Managers to support team initiatives and priorities.
• Provide guidance, tools, and resources that help leaders nurture engaged and supported team members .
• Prepare and distribute shift briefings and maintain Community & Culture checklists.
• Design internal and external communications and marketing materials across print, digital, and social platforms.
• Curate and share content for Instagram in collaboration with Marketing, ensuring alignment with brand and social media standards.
• Design, manage, and continuously improve the team intranet as a central hub for all teams.
• As a Leader and active member of the Sustainability Committee, you will champion and support sustainability initiatives that encourage participation and foster a shared sense of stewardship – as well as periodically act in the role of sustainability committee co-facilitator.
• Collaborate on administrative tasks relating to our Sustainability initiatives such as preparing communications, updating documentation, and submitting applications.
• Build initiatives and maintain meaningful partnerships with local community organizations.
• Support additional initiatives and projects as directed by Leadership.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Superior interpersonal, verbal, and written communication.
• A strong commitment to embracing diversity, promoting inclusion, encouraging innovation, consistently delivering exceptional results, and leading with humility, compassion, and a deep sense of community as their foundational values.
• Passionate about culture, community, and continuous improvement.
• Flexible schedule aligned with program needs and events.
• Comfortable balancing strategic planning with hands-on execution.
• Highly organized, creatively driven, and people-centered.
• An understanding of and comfort with managing statistics, financial reports, and spreadsheets.
• A professional work ethic and presentation.
• Excellent time management skills and demonstrate sound judgment.
• The ability to complete tasks independently and act with purpose and initiative.
• The utmost discretion and act in a professional manner upholding privacy and confidentiality of all related materials and information.
• Excellent working knowledge of MS Office Suite (Word, Excel, Outlook) and Canva.
• Previous experience in an administrative or coordinator role, an asset.
• The ability to make a 2-year commitment to the position.

Salary/Wage: $49,750 per year.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.