Regional Account Director, West Coast USA – Fairmont Vancouver Hotels

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Job Description

Regional Account Director, West Coast USA – Fairmont Vancouver Hotels

The Regional Account Director, West Coast USA, will strategically oversee this key group segment to identify and book meeting and incentive business for Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront. The Regional Account Director is an expert in their market, has strong and longstanding business relationships with influencers and decision makers both with direct clients as well as with third party planners.

What is in it for you:

Cosmopolitan by nature - With the most luxurious accommodation, extraordinary cuisine, inviting ocean views, cultural celebrations and West Coast recreation, Fairmont’s hotels in the Pacific Northwest are simply unrivalled.  Be an ambassador for the brand, where your sales skills, strong interpersonal skills and strategic vision will drive solid operating results and memorable guest experiences. 

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• Competitive pay, starting at $95,000, with annual compensation reviews based on market, performance, and capabilities
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
• Travel reimbursement program for a TransLink monthly pass
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939

What you will be doing:

Reporting to the Area Director, Group Sales, the role is based at the Fairmont Hotel Vancouver.  The candidate will have multiple years of sales experience, be extremely well connected, up to speed with all new trends and has a proven record of accomplishment in the following areas:

• Achieve and exceed assigned sales goals
• Converting business opportunities into definitive bookings
• Increasing business opportunities through pro-active business development
• Implementing and executing on strategic sales plans
• Conduct routine & timely calls on assigned accounts
• Organize and lead client events, sites & business development trips
• Participate in training, industry trade shows and sales trips
• Collect market and competitive intelligence to maximize group sales opportunities
• Build relationships with all relevant stakeholders: Accor Global Sales Office(s), Industry Partners, Meetings Industry, DMC’s, Attractions and Offsite Venues
• Partner with sister hotels to optimize Accor exposure and build business
• Utilize Opera Sales System to track, solicit, book and follow up on accounts
• Quote and negotiate rates within established parameters
• Upon closing, coordinate and follow up with event services and/or other hotel departments to ensure delivery of hotel's promised services
• Jointly supervise the training and development of assigned Sales Coordinator
• Support group sales team and handle special projects as assigned
• Participate in departmental / self-guided training and development
• Prepare weekly, monthly, quarterly and annual reports, as required
• Communicate and represent customers and booked events at each hotel. Communicating/hosting sites, attending Leadership meetings, Resume & Pre-con Meetings, and ensuring strong sales presence while customers are onsite
• Promote ALL Meeting Planner program Follow departmental policies and procedures, and all safety policies
• Consistently offer professional, friendly and engaging service to both internal and external customers
• Support the goals, objectives and philosophies of Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront
• Embody the values of AccorHotels: Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust & Respect
• Follow departmental policies and procedures, and all safety policies
• Perform other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of five years hotel sales experience required
• Bachelor’s Degree and/or Hotel Management Degree preferred
• Multiple years of experience in senior sales role in luxury hotel environment
• Multiple property sales experience is an asset
• Excellent communication skills, both written and verbal required
• Computer literacy in various applications and tools including Opera Sales & Catering / SFA System (or other CMS), Microsoft Office, Cvent, LinkedIn
• Goal oriented, competitive and well organized
• Strong interpersonal and problem solving abilities, role model in pro-active sales
• Ability to analyze financial data to create winning group strategies and solutions
• Positive attitude, firm and supportive, team based approach to ensure attainment of the hotel’s short and long term goals
• Ability to travel and work flexible hours and days

Additional Information

Your team and working environment:

Key Working Relationships: Regional Director Sales & Marketing, Directors of Sales & Marketing, Area Director, Group Sales, Director of Sales, Director of Events/Event Services and Event Leaders.  This position will also work closely with Operations Leaders, Revenue Management Leaders, Public Relations and Marketing Leaders.

Location:  The role is based at Fairmont Hotel Vancouver.  The candidate will be required to facilitate important customer activities at the downtown Vancouver properties.  Additional business travel as required.

Committees: Committees as required

People Management:  The Regional Account Director, Group Sales will work alongside and co-manage a sales coordinator. 

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS