Pega CDH Architect

Role: Pega CDH – Lead System Architect

• 10-14 years of experience in Pega and 8-10 years of experience in Pega CDH
• The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services.
• Pega CSSA Certification and Pega Decisioning Consultant
• Experience in Pega CDH 8.X or higher versions and NBAD framework.
• Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode
• Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.
• Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.
• Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows.
• Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.
• Provide thought leadership and technical guidance to teams on Pega decisioning best practices.
• Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components
• Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.
• Collaborate with data scientists to analyse customer interactions and optimize adaptive models.
• Manage the end-to-end delivery of Pega CDH solutions in Agile environments.
• Create post-implementation support documentation and resolve production defects.
• Monitor application performance to ensure scalability and efficiency.
• Implement governance standards for architecture, data privacy, and security compliance.
• Mentor and lead a team of Pega NBA Designers or developers.
• Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.
• Good understanding and experience in Client Server applications, Digital applications, and Business Functions
• Designing and implementing REST API, Kafka and FTP based integrations
• Excellent communication skills to interact with both technical and non-technical stakeholders.
• Designing in alignment with Clients Business objective