Senior Director, Account Management

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: India (Bangalore / PAN India oversight)

Reporting To: APAC Regional Account Director – RTX

Business Line: Work Dynamics (Integrated Facilities Management)

Position Summary

The Indian Sub-Regional Lead for the RTX Account is responsible for the overall leadership, governance, financial performance, and client relationship management across all RTX sites in India. The role ensures operational excellence, delivery of contractual KPIs, financial discipline, risk management, and strategic alignment with both JLL and RTX regional objectives.

This role acts as the single point of accountability for India, leading cross-functional teams across Facilities Management, Projects, Engineering, Sustainability, and Workplace Experience.

Key Responsibilities

Client Relationship & Governance

• Serve as the primary escalation point and trusted advisor to RTX India stakeholders.

• Lead quarterly business reviews (QBRs) and monthly governance meetings.

• Ensure alignment between India operations and APAC regional strategy.

• Proactively identify value-add opportunities and drive account growth initiatives.

Operational Excellence

• Ensure delivery of all IFM services in line with contractual scope and SLAs.

• Drive compliance with JLL operational standards, EHS, and risk frameworks.

• Lead continuous improvement initiatives and service transformation programs.

• Oversee vendor performance and contract optimization.

Financial Management

• Own India P&L performance including revenue, margin, and cost control.

• Lead annual budgeting, forecasting, and monthly financial reviews.

• Identify productivity savings and cost avoidance opportunities.

• Ensure accurate financial reporting and governance compliance.

Team Leadership & Talent Management

• Lead and inspire a multi-site team across India.

• Build a high-performance culture focused on accountability and engagement.

• Drive succession planning and talent development initiatives.

• Ensure strong employee engagement and retention across sites.

Projects & Growth

• Partner with JLL PDS teams to drive project pipeline.

• Identify and convert additional scope opportunities.

• Support bid management for renewals or scope expansion.

Risk & Compliance

• Ensure 100% statutory compliance across all India sites.

• Lead crisis management and business continuity planning.

• Drive strong audit outcomes (internal & client audits).

Key Performance Indicators (KPIs)

• Financial performance (Revenue, Margin, Cost Savings)

• SLA / KPI Achievement

• Client Satisfaction Scores

• Employee Engagement & Attrition Rates

• Compliance & Audit Scores

• Account Growth (Additional Works / Projects)

Location:

On-site –Bangalore, Karnataka

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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