Customer Service Associate

Taco Bell - Westmoreland, TN is a renowned leader in the quick-service restaurant industry, dedicated to serving innovative and flavorful Mexican-inspired cuisine. The Restaurant Supervisor will assist in managing daily restaurant activities, ensuring that customer satisfaction remains a top priority while leading the team to achieve operational excellence.

Responsibilities:

• The Restaurant Supervisor will be responsible for overseeing daily restaurant operations to ensure smooth and efficient service
• Key responsibilities include monitoring team members to adhere to all service standards, supervising guest interactions, and ensuring prompt and attentive service
• The supervisor will assist in establishing and monitoring sidework duties, ensuring that tasks are completed accurately and timely
• Reading and preparing daily communication sheets from the previous shift and planning for the upcoming shift is vital for maintaining continuity
• The role involves checking the restaurant and tables for cleanliness and proper setup, maintaining a welcoming environment for guests
• Effective communication—both verbal and written—is necessary to provide clear guidance to staff and ensure team alignment
• The supervisor must also ensure compliance with attendance policies and be available to work regularly
• Additional duties may include training new team members, handling customer concerns, and supporting management in achieving financial targets

Requirements:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to work efficiently under pressure
• Ability to manage multiple tasks simultaneously
• Ability to uphold high standards of cleanliness and customer service
• Availability to work flexible hours, including evenings, weekends, and holidays
• Positive attitude
• Strong work ethic
• Ability to motivate and lead a team
• Previous experience in a supervisory or leadership role within a fast-food or restaurant setting