Enablement Business Partner – Customer Success

Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. The Enablement Business Partner will develop tailored strategies for the Customer Success organization, create learning programs, and lead training initiatives to enhance productivity and support company-wide change management efforts.

Responsibilities:

• Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures
• Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle
• Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field
• Represent CS learning needs across the business for continuous development investment
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices