Technical Business Analyst

SmarterDx is a clinical AI company transforming how hospitals translate care into payment. The Technical Business Analyst will leverage analytical expertise to drive insights for stakeholders and enhance customer experience, while collaborating closely with cross-functional teams.

Responsibilities:

• Produce Client-Focused Analysis: Embed with the Customer Success team to explore data, identify trends, and develop insights that address client needs and goals
• Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making
• Maintain Proactive Monitoring: Regularly track and interpret client health metrics, providing early detection of potential risks and opportunities
• Perform Exploratory Analysis and Reporting: Perform ad hoc SQL queries, python analyses, and leverage other analytical tools to conduct exploratory analyses in response to real-time business questions. Build and refine ad hoc data visualizations, reports, and prototypes to validate business hypotheses
• Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives
• Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways and influencing data-driven decision-making

Requirements:

• 5–8 years of experience in business intelligence, data analytics, or a related role
• Strong conceptual understanding of inpatient mid-revenue cycle processes and data
• Expert in writing and optimizing SQL queries for ad hoc analysis
• Able to manipulate data and create visualizations using Python libraries like pandas
• Exceptional ability to translate raw data into actionable insights
• Rigorously verifies all data analyses for accuracy and completeness before stakeholder presentation
• Self-driven and adaptable, thriving in a fast-paced, ambiguous environment
• Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions
• Proven ability to clearly communicate complex analytic concepts and adapt communication styles to different audiences
• Listens attentively to understand stakeholders' needs, concerns and business requirements