Customer Service Manager

Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Manager to join the Alamo Group Ag Americas Team in Coatesville, IN.

 

Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.

 

To apply for this position go to www.bushhog.com

Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.

 

For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page

Qualifications

Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. The Customer Service Manager, under moderate direction, supervises areas related to sales orders and maintains overall customer satisfaction for the Dixie Chopper brand.  The Customer Service Manager develop parts pricing to remain competitive and fair, while maximizing company profitability.  The Customer Service Manager will collaborate closely with internal teams and dealership personnel to ensure smooth communication between the company and dealership partners pertaining to all aspects of customer service.

 

 Core Competencies for this position include:

• Leading Change
• Leading People/Teamwork
• Communication
• Technical Knowledge
• Results Driven

 

Essential Functions of the Job:

• Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings
• Manage and supervise Customer Service personnel; coordinate and monitor vacation requests to always maintain adequate staffing levels
• Align departmental goals with overall organizational objectives
• Provide information to dealers, customers and sales representatives regarding issues of pricing, terms, discounts, weights, etc.
• Use knowledge of products, pricing structure, price books, parts manuals and other reference materials to calculate dealer net prices on parts and whole goods
• Conduct performance evaluations, review/recommend (internal/external) for promotions, demotions, merit raises, job assignments, etc.
• Prepare material and participate in weekly and monthly meetings
• Maintain relationship with trade associations
• Review back-order status for analysis of root cause and issues that may require intervention
• Perform other duties as assigned by Supervisor.

  

Knowledge, Skills and Abilities (KSA’s):

• Excellent communication skills required, both verbal and written
• Must be able to prioritize work schedule, work under pressure and meet goals/objectives
• Good leadership skills required, ability to solve problems, persuade and motivate are essential
• Good computer and math skills required
• Ability to read and understand reference books, price books, parts listing and other information sources.
• Ability to analyze and forecast purchase requirements.
• Must be able to work overtime, including weekends

  

Education and Experience:

• Bachelor’s degree in either Business or Marketing
• 5+ years experience in Sales/Marketing/Customer Relations/Service environment; knowledge of farm equipment essential and knowledge of inventory system preferred

 

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

General office/manufacturing plant environment.  Exposure to the outdoors climates in traveling to customers, dealers, trade shows, promotions etc.  Must be able to lift, carry, push or pull trade show displays (up to 50 lbs) alone or with assistance.  Must be able to sit and/or stand for extended periods of time, based on job duty.