Key skills
CommunicationTime ManagementCollaborationCustomer SuccessSales
About this role
Description
- Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
- Self-starter, proactive and ability to work independently when applicable a must.
- Develop/provide technical collateral, and training for product awareness pre/post sales.
- Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
- Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
- Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
Requirements
- 5+ years of experience managing customer technical relationships at Enterprise level.
- 5+ years of experience with technical pre-post sales.
- Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
- Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX) , Remote Sim Provisioning (RSP), SGP02 and SGP22.
- Strong project and time management skills.
- Exceptional business acumen and interpersonal skills that demonstrates the ability to build technical business relationships that drive alignment internally and externally.
- Proven track record working independently as well within team environment.
- Demonstrate strategic, tactical, and problem-solving skills.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills.
- Ability to take on and manage projects with a can-do attitude.
- Ability to analyze data and technical trends articulating findings.