Control Room Security Officer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Join Our Team as a Control Room Security Officer!

 

Are you a detail-oriented professional with excellent communication skills? We are looking for a dedicated Security Officer to join our Control Room team. This role is crucial in ensuring the safety and security of our assets, personnel, customers, and visitors. Part of your responsibilities will include monitoring over 300 cameras, dispatch security and maintenance personnel, and handle intercom communications.

 

The ideal candidate will possess excellent communication skills to effectively interact with a diverse range of individuals. You will be responsible for maintaining high standards of conduct and safeguarding our premises. Handling stressful situations with a professional, tactful, and courteous demeanor is essential. Additionally, you must be capable of composing detailed written reports and other necessary documentation.

Standard working hours are 7:00 a.m. to 3:00 p.m., Wednesday through Sunday. Scheduled days off are Monday and Tuesday.

Please note that schedule adjustments may be required based on business needs.

Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Security team monitors security needs and assist associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!



As a Corporate Security Officer, you’ll contribute to the secure environment at Nationwide. Greeting and screening all visitors entering the facilities will be key in your role. In addition, you’ll patrol the facilities and report or take action to correct any breach of the company security policy.

It will be important for you to learn all the functions of the Security Control Room including database management, troubleshooting of computerized systems and the Identification Center including database management and production. In addition, you’ll proactively investigate crimes and unusual, suspicious or dangerous incidents and resolve these situations. Should the need arise, you’ll execute life safety procedures to protect the lives of associates in various emergency situations.

Job Description

Key Responsibilities: 

• Greets all persons entering or calling the office buildings and provides requested information. 

• Enforces company security and life safety policies. 

• Responds to emergency situations, e.g., issues of workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, alarm notifications, etc. Assists with emergency procedures and may direct public safety officials. 

• Patrols the buildings to provide physical security and safety protection for the facility and associates. Responds immediately to radio calls to investigate alarms and emergency situations. May be required to patrol the campus either on bike, foot or in car. In this role officers act to protect lives and property and prevent criminal acts. They provide a very high level of customer contact. They may approach suspicious persons, respond to crimes in progress or be involved in other life threatening or dangerous situations. 

• Writes initial loss/stolen or incident reports for claims of loss or situations within the facilities. Conducts follow-up investigations including reviewing documents, video, talking with suspects and victims, etc. Assists management with investigation of these situations. Testifies in court, prepares reports for court and preserves evidence as needed. 

• Maintains the facilities access control of associates by card key system. Secures the facilities at the end of a workday and maintains this secure mode until the facility is accessed for scheduled workday. May be tasked with operating the access control system to allow or deny access, create access cards, create system reports and maintain the database. 

• Provides associates escorts to and from facilities. 

• Assists with regularly scheduled building facility inspections of fire extinguishers, standpipe systems, public address systems, elevators and fire alarm systems. 

• With proper approval, may carry a firearm when on duty. Will qualify with the firearm at least annually. If armed, the officer will be expected to intervene in situations where there is imminent risk of harm to associates or customers. This intervention may take the form of investigation, reporting, electronic system intervention, physical altercation or force, including deadly force. May be required to obtain a concealed carry permit dependent upon assignment. 

• May assist with on the job training of new security associates at all locations. Will provide security awareness and new hire security training to the associate population. 

• Performs courier service to financial institutions for the Nationwide Companies. 

• Monitors electronic protection systems including alarms, closed circuit television, access control, fire, elevator, intercom and other systems as assigned. Dispatches security, public safety or other personnel to alarm conditions across the country from our alarm monitoring center. Maintains data bases within these systems and provides reports from same. 

• Monitors alarm systems across the country. Maintains, troubleshoots, hardware systems. Maintains and modifies software and data. Provides database and activity reports based on alarm activity. Directs vendors during the install process. Frequent communication with end users for training and problem resolution. 

 

May perform other responsibilities as assigned. 

 

Reporting Relationships: Reports to Security Supervisor. This is an individual contributor role. 

 

Typical Skills and Experiences: 

 

Education: High school degree required. Bachelor or technical school degree is preferred. 

 

Experience: One or more years of related security experience. 

 

Knowledge, Abilities and Skills: Proven knowledge of corporate safety and security practices, procedures, equipment, firearm, and console operation. Must have the ability to learn the use of firearms (qualify annually) and safety equipment. Must possess personal computer skills and good verbal and written communications skills. Must possess ability to use good judgment, deescalate and provide calm and rational direction. 

 

Other criteria, including leadership skills, competencies and experiences may take precedence. 

 

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. 

 

Values: Regularly and consistently demonstrates Nationwide Values. 

 

Job Conditions: 

 

Overtime Eligibility: Eligible (Non Exempt) 

 

Working Conditions: The standard workday is eight hours, which includes a paid lunch period. Employee is required to work the specific shift designated at the time of hire: first, second, or third shift. Must be in good physical condition. Must possess the physical ability to walk, run, stoop, kneel, carry and lift in order to perform assigned duties. Must be available to work after standard office hours, weekends and holidays as needed for emergency situations and special event coverage. 

 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

 

Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process. A criminal check will be done yearly for all security associates. 

 

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Corporate Security Officer - SS : $49,100.00-$91,300.00

The expected starting salary range for Corporate Security Officer - SS : $49,100.00 - $73,700.00