Residential Assistant Program Manager
Louisville, Kentucky, United States of America
Full Time
1 day ago
Key skills
LeadershipMentoringCommunication
About this role
Residential Assistant Program Manager
Are you a compassionate, steady leader who believes in the power of structure, relationships, and trauma-informed care? We are seeking a Residential Assistant Program Manager to help guide and support youth ages 11-18 who have experienced trauma, while mentoring a dedicated team in a therapeutic residential setting.
In this role, you’ll make a real difference - supporting young people as they build safety, stability, and essential life skills, while helping staff grow into confident, effective caregivers. If you’re mission-driven and ready to lead with heart and purpose, we’d love to meet you.
Schedule: 4 days per week
• Wednesday–Friday: 1:00 PM – 10:00 PM
• Saturday: 9:00 AM – 9:00 PM
A Day in the Life
As the Residential Assistant Program Manager, you will play a key leadership role on the floor - supporting both youth and staff. You’ll help maintain a safe, structured, and therapeutic environment by coaching Youth Support Specialists, responding to incidents with professionalism and care, and modeling trauma-informed interventions.
You’ll collaborate closely with the Program Manager and clinical team to ensure youth receive consistent, compassionate care that promotes healing, accountability, and growth.
How This Role Supports Our Mission
• Serve as a team leader within the program and act in the absence of the Program Manager when needed
• Model and reinforce trauma-informed, therapeutic intervention strategies
• Supervise, mentor, train, and support Youth Support Specialists
• Participate in employee performance evaluations and ongoing staff development
• Oversee SCM incidents, providing debriefing, coaching, and follow-up training to promote safety for youth and staff
• Assist with treatment planning to address the emotional, behavioral, spiritual, and physical needs of each youth
• Ensure accurate and timely documentation of resident progress, incidents, concerns, and emergencies
• Lead shift-change meetings to ensure clear communication and continuity of care
Required Qualifications
• At least 21 years of age
• High School Diploma or GED
• Minimum of one year of experience in a child-caring or residential setting
• Valid driver’s license with a clear driving record
Preferred Qualifications
• Bachelor’s degree in a human services field
• Experience with trauma-informed, recovery-based, or behaviorally focused treatment programs
• Strong leadership skills and the ability to coach and motivate a team
• Comfort with documentation and basic technology (Microsoft Office and related systems)
• Flexibility to assist with on-call needs, weekends, and holidays during emergencies
What You’ll Receive as a Valued Member of Home of the Innocents
• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities
Who We Are
Home of the Innocents is a 145-year-old non-profit, dedicated to supporting children and families in our community. Our mission is to enrich lives with hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we prioritize safety and recovery through trauma-informed practices. Our leadership is committed to developing a diverse, inclusive, and values-led workforce.
Home of the Innocents Impact
• Total service recipients in 2025: 3,976
• Campus size: 22 acres located near downtown Louisville
• Residential Treatment Program: Second largest in Kentucky
• Only dedicated emergency shelter in the city
• 10 different programs serving children and families, providing services such as:
◦ Therapeutic and residential treatment for youth with complex behavioral and emotional needs
◦ Emergency shelter for children in crisis
◦ Foster care and adoption support
◦ Community-based behavioral health programs
• Kosair for Kids Complex Care Center (KCC): Only facility in Kentucky serving medically complex young adults and children, and 1 of only 12 in the nation.
If you’re passionate about supporting youth impacted by trauma and leading with empathy, accountability, and purpose, we invite you to apply and join our mission!
Are you a compassionate, steady leader who believes in the power of structure, relationships, and trauma-informed care? We are seeking a Residential Assistant Program Manager to help guide and support youth ages 11-18 who have experienced trauma, while mentoring a dedicated team in a therapeutic residential setting.
In this role, you’ll make a real difference - supporting young people as they build safety, stability, and essential life skills, while helping staff grow into confident, effective caregivers. If you’re mission-driven and ready to lead with heart and purpose, we’d love to meet you.
Schedule: 4 days per week
• Wednesday–Friday: 1:00 PM – 10:00 PM
• Saturday: 9:00 AM – 9:00 PM
A Day in the Life
As the Residential Assistant Program Manager, you will play a key leadership role on the floor - supporting both youth and staff. You’ll help maintain a safe, structured, and therapeutic environment by coaching Youth Support Specialists, responding to incidents with professionalism and care, and modeling trauma-informed interventions.
You’ll collaborate closely with the Program Manager and clinical team to ensure youth receive consistent, compassionate care that promotes healing, accountability, and growth.
How This Role Supports Our Mission
• Serve as a team leader within the program and act in the absence of the Program Manager when needed
• Model and reinforce trauma-informed, therapeutic intervention strategies
• Supervise, mentor, train, and support Youth Support Specialists
• Participate in employee performance evaluations and ongoing staff development
• Oversee SCM incidents, providing debriefing, coaching, and follow-up training to promote safety for youth and staff
• Assist with treatment planning to address the emotional, behavioral, spiritual, and physical needs of each youth
• Ensure accurate and timely documentation of resident progress, incidents, concerns, and emergencies
• Lead shift-change meetings to ensure clear communication and continuity of care
Required Qualifications
• At least 21 years of age
• High School Diploma or GED
• Minimum of one year of experience in a child-caring or residential setting
• Valid driver’s license with a clear driving record
Preferred Qualifications
• Bachelor’s degree in a human services field
• Experience with trauma-informed, recovery-based, or behaviorally focused treatment programs
• Strong leadership skills and the ability to coach and motivate a team
• Comfort with documentation and basic technology (Microsoft Office and related systems)
• Flexibility to assist with on-call needs, weekends, and holidays during emergencies
What You’ll Receive as a Valued Member of Home of the Innocents
• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities
Who We Are
Home of the Innocents is a 145-year-old non-profit, dedicated to supporting children and families in our community. Our mission is to enrich lives with hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we prioritize safety and recovery through trauma-informed practices. Our leadership is committed to developing a diverse, inclusive, and values-led workforce.
Home of the Innocents Impact
• Total service recipients in 2025: 3,976
• Campus size: 22 acres located near downtown Louisville
• Residential Treatment Program: Second largest in Kentucky
• Only dedicated emergency shelter in the city
• 10 different programs serving children and families, providing services such as:
◦ Therapeutic and residential treatment for youth with complex behavioral and emotional needs
◦ Emergency shelter for children in crisis
◦ Foster care and adoption support
◦ Community-based behavioral health programs
• Kosair for Kids Complex Care Center (KCC): Only facility in Kentucky serving medically complex young adults and children, and 1 of only 12 in the nation.
If you’re passionate about supporting youth impacted by trauma and leading with empathy, accountability, and purpose, we invite you to apply and join our mission!