Key skills
AgileLeadershipCommunicationSales
About this role
Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
This seasonal role encompasses all that is required to lead delivery of exceptional guest experiences at The Remarkables by the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins in town or on mountain. Our Guest Service teams play a vital role in creating a memorable and exceptional piece of our customer journey, delivering on our promise to our guests.
This role will lead The Remarkables’ Guest Services team and collaborate with our larger NZSki Guest Services team. A key part of the Head of Guest Services role is to create an environment enabling continuous development of a customer-centric culture, enabling our Guest Services team to deliver exceptional experiences for all our guests including via e-commerce, phone, email, social media, and in person.
About the role
• Part of the NZSki Head of Department team, you will report to The Remarkables Assistant Ski Area Manager (ASAM) with support from NZSki GM Customer.
• This role takes direct responsibility for the operation and performance of The Remarkables Guest Services during winter operations.
• This winter the role will also be responsible for our new Trail Safety team, and you will work with the ASAM to develop and manage this important team.
• You will be responsible for providing operational leadership to deliver the business and brand promise to our customers. You will be managing in a fast-paced environment that presents a diverse range of challenges daily. You will align your communication and behaviour with our NZSki and Customer strategic objectives, as well as delivering on The Remarkables’ targets.
• The position requires working with our resort management software Intouch / Elevate sales environment, and a strong working knowledge of electronic and online sales systems at all levels.
• This role requires strong working relationships and positive effective communication with the HOD leadership team at The Remarkables, other Guest Services teams within NZSki, and our other Ski Area Heads of Guest Services.
About You
• A passion for NZSki’s focus on customer experience.
• Ability to lead, coach and motivate The Remarkables Guest Services team to deliver exceptional customer experiences.
• Works effectively within a team as well as in a leadership role.
• Accuracy and attention to detail in all aspects of GS.
• Proven record in working to operational plans and achieving KPIs.
• Understanding of POS systems.
• Agile thinker, a radar for innovation and identifying opportunities for continuous improvement of our operational sales systems, supporting the implementation of new technology and systems.
• Competent with analysing and responding to sales data and trends, to optimise sales.
• Flexible with work hours to meet business requirements
Further Information
• This is an exciting role offering growth and development and the opportunity to become a part of the Head of Department leadership team within NZSki.
• This is a full-time fixed-term role for the winter season
As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
This seasonal role encompasses all that is required to lead delivery of exceptional guest experiences at The Remarkables by the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins in town or on mountain. Our Guest Service teams play a vital role in creating a memorable and exceptional piece of our customer journey, delivering on our promise to our guests.
This role will lead The Remarkables’ Guest Services team and collaborate with our larger NZSki Guest Services team. A key part of the Head of Guest Services role is to create an environment enabling continuous development of a customer-centric culture, enabling our Guest Services team to deliver exceptional experiences for all our guests including via e-commerce, phone, email, social media, and in person.
About the role
• Part of the NZSki Head of Department team, you will report to The Remarkables Assistant Ski Area Manager (ASAM) with support from NZSki GM Customer.
• This role takes direct responsibility for the operation and performance of The Remarkables Guest Services during winter operations.
• This winter the role will also be responsible for our new Trail Safety team, and you will work with the ASAM to develop and manage this important team.
• You will be responsible for providing operational leadership to deliver the business and brand promise to our customers. You will be managing in a fast-paced environment that presents a diverse range of challenges daily. You will align your communication and behaviour with our NZSki and Customer strategic objectives, as well as delivering on The Remarkables’ targets.
• The position requires working with our resort management software Intouch / Elevate sales environment, and a strong working knowledge of electronic and online sales systems at all levels.
• This role requires strong working relationships and positive effective communication with the HOD leadership team at The Remarkables, other Guest Services teams within NZSki, and our other Ski Area Heads of Guest Services.
About You
• A passion for NZSki’s focus on customer experience.
• Ability to lead, coach and motivate The Remarkables Guest Services team to deliver exceptional customer experiences.
• Works effectively within a team as well as in a leadership role.
• Accuracy and attention to detail in all aspects of GS.
• Proven record in working to operational plans and achieving KPIs.
• Understanding of POS systems.
• Agile thinker, a radar for innovation and identifying opportunities for continuous improvement of our operational sales systems, supporting the implementation of new technology and systems.
• Competent with analysing and responding to sales data and trends, to optimise sales.
• Flexible with work hours to meet business requirements
Further Information
• This is an exciting role offering growth and development and the opportunity to become a part of the Head of Department leadership team within NZSki.
• This is a full-time fixed-term role for the winter season
As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)