Customer Assistant - Food - Lowestoft

Working Pattern 

Sunday 06:45 - 20:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. 

Are you ready for it? Take Your Marks and apply today.

 

Purpose  

• To deliver a great shopping experience for their customers, putting customers before task every time 
• Champion new ways of working within stores through an open mindset and positive attitude 
• Complete tasks and processes that deliver ‘best in town’ standards 
• Serve and sell across all channels brilliantly well 
• Be the voice of our customer to help us continually improve 

 

Key Accountabilities  

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
• Skilled to utilise all digital tools and communication channels to do the job 
• Share customer and colleague feedback to help us do things better 
• Share knowledge and experience with colleagues to support others in building skill and confidence 
• Own their own learning & development and proactively access digital learning solutions 
• Know the daily sales targets, priorities, promotions & selling opportunities 
• Have great product knowledge to sell and recommend our products and services 
• Proactively engage with customers to understand their needs and make recommendations 
• Understand the store priorities and their part to play 
• Complete tasks with pace and in line with SOPs 
• Minimise cost and waste through good process practice 
• Follow safe and legal working practices 

 

Key Capabilities  

• Understands how M&S operates, it’s strategy, future and the role they play  
• Committed to delivering excellent work fast with great attention to detail 
• Open to and acts on feedback, asking for this regularly 
• Sets performance objectives for self in conjunction with line manager and in line with business plans 
• Takes accountability for planning and managing own work efficiently to ensure objectives are met 
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 
• Effective at communicating their intentions to others; ensures communication is clear and simple 
• In control of their own reactions and considers how to share their perspective to create better reaction for team 
• Copes well with change and work challenges and recovers quickly from its impact 
• Builds positive relationships by being a good listener and getting to know people by establishing a connection 

 

Technical Skills/ Experience  

• Contributing to store sales and cost control 
• Work across the store to get things done right first time within timescales 
• Comprehensive knowledge of customer shopping channels 
• Good level of product knowledge and services across the store 
• Up to date knowledge of the commercial operation and brilliant basics 
• Good level of digital capability and use of digital tools and applications 
• Understand customer needs and spot selling opportunities 
• Adapting to change 
• Good Knowledge of VM principles 

 

Key Relationships and Stakeholders  

• Customers 
• Colleagues 
• Store Leadership 
• BIG

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.