Customer Success Engineer, AEC (USA)

DroneDeploy is a leading reality capture platform that empowers field teams with robotics and AI. They are seeking a Customer Success Engineer focused on AEC to lead post-sales technical journeys and enhance customer experience through onboarding, training, and collaboration with various teams to drive adoption and success in AEC accounts.

Responsibilities:

• Lead technical onboarding and adoption for AEC accounts, from first pilot through multi‑project rollout
• Partner with CSMs and AEs to protect and grow account value by removing technical blockers and tying use cases to measurable outcomes
• Act as a construction and VDC/BIM advisor, aligning DroneDeploy, AI, and integrations to customer workflows, goals, and KPIs
• Design and deliver persona‑based training (DroneDeploy Academy, virtual, and in‑field) to drive fast time‑to‑first‑value
• Build and maintain AEC playbooks, SOPs, and workflow guides, including QA steps, safety/compliance, and integration patterns
• Serve as an integration expert for Civil 3D, ACC, Revit/Navisworks, Procore, ESRI, and related tools, standardizing data flows and templates
• Monitor account health and usage data to flag risk early and run targeted interventions (workshops, workflow redesigns, executive readouts)
• Own complex technical troubleshooting (high‑accuracy mapping, RTK/GCP, advanced queries, integration edge cases) with Product, Engineering, and Support
• Collaborate across Sales, Solutions Engineering, Customer Success, Support, Services, Product, and Marketing to keep materials current and feed AEC field insights into roadmap and content

Requirements:

• 5+ years in solutions engineering, VDC/BIM management, customer success, or similar customer‑facing technical roles in B2B SaaS or construction technology
• Meaningful AEC experience (general contracting, design‑build, heavy civil, or related) working with field and/or VDC teams on delivery, coordination, or reality capture
• Bachelor's degree in Civil Engineering, Construction Management, Architecture, or equivalent technical field, or comparable hands‑on AEC experience
• Proven track record implementing or scaling construction workflows (drone or 360 capture, BIM coordination, quantity tracking, site documentation) across multiple projects or regions
• Proficiency with Civil 3D, Procore, Autodesk Construction Cloud, Revit/Navisworks, and CAD‑based workflows (importing/exporting models, overlays, drawings)
• Hands‑on experience with drones, 360 cameras, or laser scanners, with the ability to advise on hardware options and configuration tradeoffs
• Comfort using SaaS usage data and analytics to spot patterns and develop clear, data‑backed recommendations
• Strong communication and facilitation skills, translating technical concepts for field supers, VDC managers, and executives and leading cross‑functional workshops
• Ability to obtain and maintain a Part 107 UAV pilot's license within 90 days of hire (if required), and willingness to travel 20–25% for site visits, training, and industry events