Manager, Product (ROPS-Revenue Operations)

DaVita Kidney Care is seeking a Manager of Product for their Revenue Operations team. This key leadership role is responsible for shaping the vision, strategy, and execution of products that enhance business systems and processes, while leading a team of analysts to drive significant improvements across multiple business teams.

Responsibilities:

• Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals
• Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities
• Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems
• Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy
• Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption
• Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers
• Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities
• Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives
• Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability
• Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment
• Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects
• Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap
• Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments
• Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement
• Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work
• Foster a collaborative and high-performing team culture centered on innovation and continuous improvement
• Manage teammate performance, including goal setting, evaluations, and professional development

Requirements:

• Bachelor's degree or commensurate work experience is required
• A minimum of 6+ years of applicable work experience is required
• Experience in product management, consulting, strategy, or operations is highly relevant
• Advanced knowledge and experience working within the Software Development Life Cycle (SDLC) and with agile methodologies are required
• Expertise with tools such as JIRA, Confluence, or similar project management and documentation software
• Strong leadership and mentoring capabilities
• Excellent analytical, organizational, and process improvement skills
• Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences
• Demonstrated ability to manage competing priorities and work cross-functionally in a fast-paced environment
• A strong commitment to DaVita's Core Values
• Experience managing other teammates or leading project teams is strongly preferred
• Experience in healthcare and/or the revenue cycle is preferred
• Experience conducting user interviews, usability tests, or workflow analysis is preferred
• Proficiency in one or more analytical or report-building tools such as Excel, SQL, or Tableau is preferred