TrackWise Support Engineer

Raas Infotek is seeking a TrackWise Support Engineer to provide technical support and manage TrackWise environments. The role involves troubleshooting, system monitoring, and developing custom components for TrackWise.

Responsibilities:

• Provide technical support for TrackWise users, troubleshooting and resolving issues promptly
• Perform system monitoring, health checks, and performance tuning
• Manage user accounts, permissions, and access controls within TrackWise
• Implement and maintain TrackWise configurations, workflows, and data structures
• Manage and support TrackWise environments (development, test, production)
• Develop and maintain custom Java-based components and integrations for TrackWise
• Troubleshoot and resolve Java-related issues within the TrackWise environment
• Understand and utilize Java APIs for TrackWise integration
• Manage and maintain the TrackWise web application, including server configuration and deployment
• Troubleshoot and resolve web application issues
• Develop and maintain Crystal Reports for TrackWise data analysis and reporting
• Manage and support Team Access configurations and integrations
• Create and maintain Team Access reports
• Understand and apply QM principles and best practices within the TrackWise system
• Support the implementation and maintenance of QM processes within TrackWise
• Manage and track support tickets and issues using a ticketing system
• Work closely with cross-functional teams, including developers, QA engineers, and business analysts

Requirements:

• 6-10 years of experience as a TrackWise Support Engineer
• Strong knowledge of TrackWise Quality Management System (QMS)
• Hands-on experience with TrackWise configuration and administration
• Proficiency in Java development and troubleshooting
• Experience with web administration and server management
• Experience with Team Access and Crystal Reports
• Strong understanding of Quality Management (QM) principles and best practices
• Experience with issue management and ticketing systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team