Product Manager

Consensus Cloud Solutions is a leading digital cloud fax and interoperability solutions organization focused on empowering healthcare providers and technology innovators. They are seeking an experienced and strategic Product Manager to define, develop, and execute the roadmap for next-generation healthcare software products, ensuring alignment with business outcomes and driving innovation across the product portfolio.

Responsibilities:

• Define, track, and manage product KPIs (Key Performance Indicators) and ensure all product priorities, roadmaps, and requirements are directly aligned with measurable business outcomes and performance targets that align with organizational goals
• Initiate and lead rigorous product discovery efforts, including market research, clinical interviews, and data analysis to identify and validate new product ideation and opportunities, especially those leveraging AI/ML solutions
• Work directly with UI/UX Design to assure modern, intuitive, and accessible workflow designs that optimize the clinical user experience and adhere to relevant healthcare standards (e.g., A11y)
• Author detailed and comprehensive requirements documents, including epics and high-quality user stories, ensuring they account for complex clinical edge cases, interoperability standards (like FHIR), and regulatory compliance (e.g., HIPAA)
• Act as the primary interface with Engineering leads to drive technical discovery, clarify system limitations, and define product scope
• Own the end-to-end development lifecycle, managing release calendars, ensuring proper defect prioritization based on clinical risk, and authoring/disseminating clear release notes to all stakeholders
• Work with Solution Engineering and Sales to understand, validate, and solve for complex prospect cases and customer needs, ensuring the product can address high-value market scenarios
• Actively mentor other product managers on healthcare technology best practices and product strategy. May have a direct reporting relationship with one junior Product Manager
• Drive alignment across multiple clinical, technical, and departmental teams to ensure product success and resolve strategic conflicts or competing priorities
• Accurately track time weekly for project accounting and resource planning purposes, reporting on capacity and consumption across initiatives
• Represent the company as a product expert in sales demos, industry trade shows, and customer meetings, evangelizing the product's value proposition to internal and external executive audiences
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time

Requirements:

• 2+ years of product manager experience
• Proficiency with key workflow and communication platforms essential for agile delivery, such as Jira for backlog management, Slack for real-time team coordination, and tools like Miro or Figma for collaborative solution design
• Exceptional Communication: Possesses exceptional written and verbal communication skills. Maintains a transparent communication style and promotes trust and empowerment through open access of information
• Ownership and Initiative: Demonstrates strong initiative and sense of ownership over assigned responsibilities
• Strategic Planning: tracks KPIs for a product line, shaping the strategy and creating a compelling product future
• Evidence-Based Approach: Maintains an evidence-based mentality, prioritizing data and science over seniority or dogma in decision-making
• Tool Proficiency: Knowledge and experience using project management and design collaboration tools, including JIRA, SLACK, FIGMA, and other relevant AI/ML or documentation platforms
• Prioritization & Time Management: Possesses strong time management skills and the ability to prioritize positive impact items over busy work
• Ambiguity & Conflict Resolution: Thrives in ambiguous situations, brings clarity to complex, multi-stakeholder problems, and defines a clear path forward. Manages competing priorities to keep the product on track
• Strategic Delivery: Manages the development lifecycle for multiple products. Proactively resolves cross-functional blockers. Champions a 'no scope creep' culture and manages dependencies impacting delivery timelines
• Strong time management skills
• Good communication skills along with the ability to effectively collaborate with cross functional teams
• High School Diploma required
• Bachelor's Degree in Health Sciences, Computer Science, or a related technical field is a bonus
• Pragmatic Product Development Certification or similar accredited Product Management certification
• Preference to AI software development experience