Customer Success Manager, Chicago

Life360 is a company dedicated to keeping people close to their loved ones through its mobile app and tracking devices. They are seeking a Client Success Manager to serve as the main point of contact for clients, ensuring campaign success and client retention through collaboration and strategic insights.

Responsibilities:

• Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention
• Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
• Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
• Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
• Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients
• Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
• Assist with the development of strategy of pre-sale plans for renewal account
• Accurately identify, replicate, and document product and process enhancements
• Develop a thorough understanding of internal process, team member responsibilities, and internal timelines so services can be accurately and effectively given to clients

Requirements:

• 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property
• Interest in strategizing with and presenting to clients/agencies and building Sales skills
• Experience with analyzing data sets to extract meaningful insights and drive informed decision-making
• Exposure/usage and understanding of the digital media ecosystem and advertising technologies
• Demonstrated ability to cultivate deep relationships with clients
• Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
• Ability to work in fast-paced, ever changing environments
• Knowledge of and experience with creative design, messaging, and marketing to brand
• Ability to manage and prioritize multiple projects simultaneously
• Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics
• Comfort with Google Drive, Excel, and PowerPoint a must
• Excellent written communication and presentation skills
• BA/BS required