Key skills
ServiceNow experienceAgile methodologiesUser story writingServiceNow Certified System AdministratorProcess analysisServiceNowAgileScrumCommunication
About this role
iTech AG is seeking a Business Analyst with experience in the ServiceNow ecosystem to support the design, delivery, and optimization of ServiceNow solutions. The role involves gathering and translating business requirements into user stories, facilitating workshops, and ensuring successful Agile delivery.
Responsibilities:
- Engage with stakeholders to gather, document, and validate business requirements
- Translate business needs into clear, structured user stories with acceptance criteria
- Conduct process analysis and identify improvement opportunities
- Facilitate workshops, discovery sessions, and backlog grooming sessions
- Document functional requirements, process flows, and use cases
- Analyze and define requirements across ServiceNow module, specifically SPM
- Understand platform capabilities and recommend standard OOB solutions where possible
- Support UAT planning and execution
- Assist in release documentation and change communications
- Ensure alignment with platform governance and best practices established by iTech AG
- Other duties as assigned
Requirements:
- 3–5 years of experience as a Business Analyst
- Minimum 2–3 years of experience working within the ServiceNow ecosystem
- Experience writing user stories in Agile environments
- Strong understanding of ServiceNow platform fundamentals
- Experience supporting end-to-end ServiceNow implementations or enhancements
- Ability to work cross-functionally with business and technical stakeholders
- Strong documentation and communication skills
- Must be able to pass a company background check
- Ability to obtain and maintain a public trust with future project placement
- Bachelor's degree
- Ability to obtain and maintain a Public Trust
- Pursuant to government contracts, US Citizenship is required
- Experience in specific ServiceNow modules (e.g., FSM, EAM, ITSM, CSM, HRSD)
- ServiceNow Certified System Administrator (CSA) or other relevant certifications
- Experience with Agile/Scrum frameworks
- Familiarity with integration requirements and data migration activities
- Experience working in multi-vendor or subcontractor environments