About this role
LTVplus is a remote-first company focused on delivering exceptional customer experiences for brands worldwide. They are seeking a bilingual French Customer Service Agent to provide support and insights tailored to the French market, ensuring high customer satisfaction and effective issue resolution.
Responsibilities:
- Respond to customer inquiries and concerns via email and potentially phone, ensuring a high level of customer satisfaction
- Resolve customer issues effectively and efficiently, maintaining a positive customer experience
- Provide feedback and insights on customer preferences, expectations, and purchasing behaviors specific to the French market
- Assist in adapting our products and processes to better fit the local market needs
- Collaborate with the US team to develop and refine SOPs tailored to the French market
- Offer input on best practices and strategies for engaging with French consumers, particularly in the pharmacy channel
- Work closely with the Customer Service team in the US to align on goals and strategies
- Participate in team meetings and contribute to continuous improvement initiatives
Requirements:
- Fluently speak in English and French languages to engage with clients and their customers
- Over 2 years of experience in customer service and passionate about delivering great support
- Proficient in using platforms like Gorgias and Aircall
- Ability to handle multiple tasks seamlessly without missing a beat
- Excellent attention to detail and decision-making skills needed to solve problems efficiently
- Adaptable and can handle diverse customer needs with a positive and professional attitude
- Quick learner who's always up for a challenge and thrives in a fast-paced environment
- Experience working with Freshdesk or any similar helpdesk
- Work-from-home experience
- A reliable computer and a stable high-speed internet connection to handle calls, emails, and SMS smoothly
- A quiet, organized workspace to manage customer interactions efficiently