Senior Director of Product Management and Development

EverCommerce Solutions Inc. is seeking a Senior Director of Product Management and Development to manage the strategic planning and development of Cloud-native SaaS and AI/ML products. The role involves implementing product strategies, collaborating with engineering teams, and leading product lifecycle management in the home services and healthcare domains.

Responsibilities:

• Manage employees in the strategic planning, development, and success of multiple Cloud-native SaaS architecture and artificial intelligence/machine learning (AI/ML) products development for EverPro
• Implement product strategies for digital products within home services and healthcare domains, including market analysis, GTM planning & pricing modeling
• Develop and implement complex pricing strategies like usage-based, tiered, and AI-driven dynamic pricing
• Manage full product lifecycle, including new (0-1) SaaS products & brands initiative with MVP development for a $40M+ business
• Lead Product-led Growth (PLG) initiatives & strategies within home services and healthcare domains
• Collaborate with engineering to build and scale cloud-based, multi-tenant SaaS applications across AWS, Azure, and Google Cloud
• Guide API-first product development & integration with enterprise systems (CRM, ERP, FSM) using REST APIs and API integrator platforms
• Lead productization of AI/ML models, including NLP and predictive analytics
• Incorporate AI-driven workflow automation and personalization strategies into product development using large language models (LLMs)
• Establish data-driven experimentation frameworks, A/B tests & competitive analysis
• Collaborate with business leaders to set up key performance indicators (KPIs) that support governance and use data insights obtained by using R/SQL/Python to help with analysis and product metrics
• Use key revenue metrics (ARR, CAC, LTV, churn) and track monetization efficiency
• Guide API and microservices governance & scalable SaaS architecture relying on software development best practices in Python, C# and SQL
• Implement technical governance models and Software product security and performance optimization.to ensure performance optimization and software product security
• Engage with enterprise clients, partners, and relevant regulatory organizations to align product development with industry standards and customer needs
• Define OKRs and KPIs to measure product success, technical excellence, and business impact

Requirements:

• Master's degree in Computer Science, Computer Engineering, Machine Learning, Data Science, or a closely related field
• Four (4) years of experience as a Product Manager
• Four (4) years of experience within a high growth SaaS environment
• Four (4) years of experience as a Software Engineer
• Demonstrable knowledge and prior experience in Cloud-native SaaS architecture and artificial intelligence/machine learning (AI/ML) product development
• Management with direct responsibility for supervising employees
• Building and scaling cloud-based, multi-tenant SaaS applications across AWS, Azure, and Google Cloud
• API-first product development & integration with enterprise systems (CRM, ERP, FSM) using REST APIs and API integrator platforms
• Leading Product-led Growth (PLG) initiatives & strategies
• Leading productization of AI/ML models, including NLP and predictive analytics
• Developing and implementing complex pricing models including usage-based, tiered, and AI-driven dynamic pricing
• SaaS products and brands initiative with MVP development
• Digital products within home services and healthcare domains
• Software development best practices in Python, C#, and SQL
• Product development using large language models (LLMs)
• Software product security and performance optimization
• Data insights obtained by using R/SQL/Python to help with analysis and product metrics
• Key revenue metrics (ARR, CAC, LTV, churn) and track monetization efficiency