HR Customer Service Rep High Volume Call Center

HCA Healthcare, a leading provider of healthcare services, is seeking an HR Customer Service Representative to join their team. This role involves providing high-quality customer service by managing HR-related inquiries and supporting HR functions while working under the direction of the HRSC Supervisor.

Responsibilities:

• Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
• Provides support within a HR Line of Business
• Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Requirements:

• Strong Customer Service skills
• Remote employees are required to live within a 60 mile radius of an HCA Hospital
• Virtual employees are required to have high speed interview with 25 MB download and 15 MB upload
• 1 year of experience in HR preferred
• Previous call center experience preferred