Property Operations Business Analyst (Remote)

California FAIR Plan Association is seeking a Property Operations Business Analyst to optimize and modernize customer service and operations processes. This role focuses on analyzing workflows, identifying bottlenecks, and driving improvements by collaborating with stakeholders to implement solutions that align with strategic priorities.

Responsibilities:

• Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction
• Identify operational gaps, data inconsistencies, and process bottlenecks
• Document workflows using process mapping and related methodologies
• Collaborate with business stakeholders, to design improved end-to-end processes
• Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign
• Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics
• Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities. Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems
• Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times
• Prepare and present insights, findings, and process improvement recommendations to leadership
• Support internal and external audits with accurate process documentation and data integrity assurance
• Lead or participate in business process reengineering (BPR) and operational efficiency initiatives
• Create feedback loops, metrics-driven decision making, and proactive issue resolution
• Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives

Requirements:

• Experienced
• Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction
• Identify operational gaps, data inconsistencies, and process bottlenecks
• Document workflows using process mapping and related methodologies
• Collaborate with business stakeholders, to design improved end-to-end processes
• Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign
• Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics
• Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities
• Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems
• Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times
• Prepare and present insights, findings, and process improvement recommendations to leadership
• Support internal and external audits with accurate process documentation and data integrity assurance
• Lead or participate in business process reengineering (BPR) and operational efficiency initiatives
• Create feedback loops, metrics-driven decision making, and proactive issue resolution
• Perform any other tasks required to support the Association's Mission, Values, and Strategic Objectives
• Bachelor's degree or equivalent experience preferred
• Experience with Homeowners Insurance — with emphasis on understanding end-to-end workflows, dependencies, and process challenges
• Proven experience in process management or business process improvement
• Advanced knowledge and practical application of process improvement tools and methodologies such as Lean, Six Sigma, or Business Process Management (BPM)
• Proficient in Microsoft Office Suite with the ability to develop clear documentation, process visuals, and performance tracking templates
• Strong analytical and problem-solving skills
• Exceptional attention to detail and accuracy
• Excellent communication and collaboration skills, with the ability to engage effectively with internal stakeholders, consultants, and leadership
• Experience with the Duck Creek platform (or similar policy management systems) preferred