Senior Digital Product Manager - Portal Experience Platform

Symetra is a national financial services company dedicated to helping people achieve their financial goals. They are seeking a Senior Digital Product Manager for the Portal Experience Platform to define product vision, strategy, and manage the product lifecycle while collaborating with various stakeholders to ensure meaningful business outcomes.

Responsibilities:

• Develop and communicate product strategy aligned to department goals, collaborating with customers, business partners, and technology teams while securing resources to maintain a healthy product lifecycle
• Apply Agile practices to deliver high-quality solutions, partner with the product owner to maintain a clear and measurable backlog, support delivery teams on protocols manage risks and dependencies, and drive continuous improvement
• Serve as the primary expert for your product domain, tailoring communication across audiences and formats, clearly conveying product vision and strategy, and acting as the main contact for vendors
• Use qualitative and quantitative data to measure impact, inform product decisions, assess opportunities, and conduct analyses such as return on investment, cost-benefit, and root-cause evaluations
• Mentor other product managers, champion user-centered product development, inspire cross-functional teams, stay current on industry trends, and model strong leadership behaviors
• Engage in ongoing learning, stay up to date with product management guidelines and participate in communities of practice

Requirements:

• You have a high school diploma (required) and a bachelor's degree (or equivalent industry experience), along with 10–15 years of relevant work and at least 3 years in a highly regulated industry or specialized domain
• Thrive as a digital product management expert, especially in customer‑facing web and portal experiences
• Demonstrate deep proficiency in Identity and Access Management (IAM) and modern authentication standards such as SAML, OAuth, and OpenID Connect
• Have hands‑on experience with leading authentication and login platforms, including Okta, Azure AD, Ping, and Auth0
• Confidently design and optimize role‑based, tiered, and delegated access models that scale
• Bring awareness of MFA, adaptive authentication, and broader security/compliance considerations
• Excel with Agile practices, using work management tools such as Azure DevOps (ADO) or Jira; certifications like Scrum Product Owner or Scrum Master are a plus
• Lead with influence: providing strategic direction, mentoring with intention, and guiding partners at all levels through skilled negotiation, consensus‑building, and cross‑functional facilitation
• Excel at transforming ambiguity into clarity using advanced analytical, problem‑solving, and critical‑thinking skills—while building trust, fostering collaboration, and making sound decisions in complex environments
• Some minimal annual travel required (for people manager roles only)