Oracle is a leading company that brings together data, infrastructure, applications, and expertise to power innovations. The Product Support Manager will deliver post-sales support and solutions to customers, act as a primary point of contact, and facilitate customer relationships while managing a team focused on technical support.
Responsibilities:
- Deliver post-sales support and solutions to the Oracle customer base
- Resolving post-sales non-technical customer inquiries via phone and electronic means
- Technical questions regarding the use of and troubleshooting for Electronic Support Services
- Facilitating customer relationships with Support
- Providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- Establish and communicate departmental objectives
- Implement plans to assure attainment of goals
Requirements:
- Bachelor's degree in Computer Science, Engineering or related field
- Eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation
- Oracle DBA knowledge
- Oracle performance tuning
- Oracle Real Application Cluster
- Oracle Security
- Oracle database install / upgrade
- Oracle Platform migration
- Oracle On premise implementation knowledge
- Oracle Application implementation and upgrade
- Oracle capacity planning
- Oracle OCI Knowledge
- Oracle GoldenGate configuration