Product Support Manager

Oracle is a leading company that brings together data, infrastructure, applications, and expertise to power innovations. The Product Support Manager will deliver post-sales support and solutions to customers, act as a primary point of contact, and facilitate customer relationships while managing a team focused on technical support.

Responsibilities:

• Deliver post-sales support and solutions to the Oracle customer base
• Resolving post-sales non-technical customer inquiries via phone and electronic means
• Technical questions regarding the use of and troubleshooting for Electronic Support Services
• Facilitating customer relationships with Support
• Providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• Establish and communicate departmental objectives
• Implement plans to assure attainment of goals

Requirements:

• Bachelor's degree in Computer Science, Engineering or related field
• Eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation
• Oracle DBA knowledge
• Oracle performance tuning
• Oracle Real Application Cluster
• Oracle Security
• Oracle database install / upgrade
• Oracle Platform migration
• Oracle On premise implementation knowledge
• Oracle Application implementation and upgrade
• Oracle capacity planning
• Oracle OCI Knowledge
• Oracle GoldenGate configuration