Infrastructure Engineer I

AF - Group is seeking an Infrastructure Engineer I to manage secure and highly available computing platforms and networks. The role involves installing, maintaining, and improving the company's operating environment while ensuring reliability and performance.

Responsibilities:

• May act as a technical project leader or provide work leadership for lower level employees
• Participates in and may lead groups/committees related to processes, standards and best practices
• Mentors and accepts trouble reports from operations and less experienced technical support personnel
• Plans for the replacement of obsolete resources that comprise compute infrastructure
• Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware
• Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment
• Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis
• Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers
• Ensures maintenance and support agreements are in place with the vendor and licensing is up to date
• Build, support and maintain the protection of company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions
• Perform installation, maintenance and support of system software, hardware and infrastructure for moderately complex projects
• Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed
• Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business
• Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security
• Recommends improvements and changes to methods and procedures
• Partnering with internal business client(s) and have a clear understanding of the context of the application and its usage to ensure successful implementation
• Research and plan implementation of middleware upgrades, security patches and bug fixes
• Assist the development staff as the technical lead for development, test and production environments
• Responsible for technical recovery plans and lead disaster recovery planning and exercises
• Produce periodic reports for management and staff
• Serve as a point of contact for middleware applications and manage vendor relationships
• Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure
• Follow industry best practices for maintaining multi-cloud workloads
• Leverage automation tools to script configuration changes that modify/update the workload ecosystems through automation
• Understanding of network security-based tools available within in multi-cloud infrastructure
• Serves as a technical leader in the initial installation and configuration of off the shelf enterprise-level applications and provide supporting documentation during hand-off
• Provides some scripting (Windows / Unix) as needed
• Develops and maintains technical documentation for supported infrastructure and applications (implementation design documents, support activities, etc.)
• Identifies, tracks, resolves, responds and raises awareness of complex application and data issues
• Provides 24x7 support as needed during on-call rotation
• Manage/Maintain current Job Scheduler software (e.g. Tidal Workload Automation, ControlM, etc)

Requirements:

• Bachelor's degree in computer science, information technology, or related field required
• Three to five years' experience within an IT environment which provides the necessary skills, knowledge and abilities
• Exceptional customer support with proven track record of positive outcomes
• Consistent and proficient demonstration of required job SKA which exceed standard job expectations
• Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration
• Recognized as a technically credible role model
• Demonstrated ability to mentor and coach others with less experience
• Knowledge of applications and platforms including: Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems and automation tools
• Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures
• Knowledge of IT system installation, configuration, and maintenance
• Strong software Development Life Cycle principles, processes, tools, and techniques
• Knowledge of performance measuring and monitoring of IT systems
• Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions
• Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making
• Ability to handle multiple priorities, establish workflows, and meet necessary deadlines
• Ability to work with minimum supervision
• Excellent oral and written communication skills
• Ability to communicate factual and technical information with customers clearly and concisely
• Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate
• Ability to maintain confidentiality
• Ability to work varying hours, including evenings, weekends and holidays as required in on-call schedule
• Ability and proficiency in the use of computers and company standard software
• Must be able to work collaboratively as well as independently
• Advanced knowledge of IT systems, including networking, server, storage and applications
• Ability to document and develop standard operating procedures for day to day activities
• Working knowledge implementing, migrating, and upgrading several middleware application platforms
• Ability to maintain/upgrade current Job Scheduling platform
• Review/Update calendars within Job Scheduling platform
• Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged
• One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred
• Experience within the insurance industry highly preferred