Station Services Specialist - MCO

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Station Services Specialist position at MCO within the last 12 months.***

Like helping your Team stay organized and ready to fly? Station Services Specialists at Southwest work at the airport to support our daily operation. They help with schedules, pay, attendance, and staffing, making sure details are correct and on time. They answer questions from Employees and Leaders, fix problems, and send out updates and reports. They also write messages, keep records safe and organized, and look for ways to make improvements. Their work helps the station run smoothly and supports Southwest’s mission to offer great service every day. 

Additional details 

• This role includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers

• Serves as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed in a timely manner

• Oversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreements

• Authorship and distribution of station communication, Customer inquiry and complaint response, Leadership meeting minutes, etc.

• Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root cause

• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.

• Prepares references for users by writing operating instructions, memos, meeting minutes, etc.

• Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Demonstrates strong written communication ability

• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required.

• Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities

• Self-motivated with the ability to complete sometimes non-routine tasks without direction

• Demonstrates good judgement when given confidential/sensitive information

• Possess an understanding of influencing strategies

• Clearly define problems/challenges using various techniques to analyze and weigh alternatives and propose solutions

• Exhibits the ability to listen actively and attentively, take notes, and organize materials to facilitate meetings

• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders

• Ability to visualize, articulate, and condense initiatives, problems, and concepts, into concise, easily understood updates and/or presentations

• Ability to organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery

• Own small scale projects which may include cross departmental participation

• Effectively follows Leadership direction

Education

• Required: High School Diploma or GED

Experience

• Required: 2 years of relevant work experience

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform physical activities such as lifting (30lbs), sitting, standing, and bending related to filing

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Pay of $25.15 to $27.94 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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