ICAM Program Management Business Process Reengineering III

Position Title: Program Management Business Process Reengineering III

Location: Remote (with potential on-site support in Camp Springs, MD)

Salary: $110,000.00 +

Clearance: USCIS Public Trust highly preferred 

*This position is contingent upon award of contract

Position Summary

Command Cyber Solutions, LLC (CCS) is seeking an experienced Business Process Reengineering (BPR) professional to support program management and operational improvement initiatives in support of the USCIS ICAM Enterprise Services III contract. The BPR III professional analyzes current-state ICAM operational and governance processes, develops future-state process models, and drives measurable improvements across the ICAM program. This role supports governance, stakeholder engagement, audit readiness, and SOP development in alignment with program management objectives. This role works closely with the Program Manager, ICAM SME, Government stakeholders, and Agile development teams to ensure that process improvements are integrated into the program delivery pipeline and align with USCIS operational objectives and DHS governance requirements.

Essential Duties & Responsibilities:

• Analyze current-state ICAM operational and governance processes.
• Develop future-state process models and improvement recommendations.
• Conduct gap analyses and workflow assessments.
• Facilitate stakeholder workshops and requirements sessions.
• Document business process flows, diagrams, and operational models.
• Support integration of business process improvements into Agile delivery pipelines.
• Track and measure process performance improvements.
• Support audit readiness and documentation standardization efforts.
• Coordinate with Program Manager to align process improvements with program execution goals.

Education, Certification & Experience Requirements:

Education Required:

• Bachelor’s Degree in Business Administration, Information Systems, Public Administration, or related field 

Certifications:

• Relevant process improvement certification preferred in one of the following: Lean Six Sigma, CBAP or PMI-PBA

Experience:

• 5+ years of experience performing business process analysis and reengineering for federal IT programs.
• Experience supporting DHS or USCIS environments preferred.
• Experience supporting enterprise web-based systems in a production environment.
• Experience conducting process mapping, workflow optimization, and operational analysis.
• Experience working in Agile delivery environments.

Knowledge:

• Knowledge of business process modeling methodologies (e.g., BPMN, swim lane diagrams, value stream mapping) sufficient to produce documented current-state and future-state process models for ICAM functional areas.
• Knowledge of federal governance and DHS/USCIS operational oversight requirements (e.g., DHS 4300A, Privacy Act, FISMA) sufficient to ensure all process improvement recommendations are compliant with applicable policies.

Skills:

• Ability to produce complete process maps, workflow diagrams, and SOPs for assigned ICAM processes, formatted to USCIS standards, stored in the designated repository, and kept current.
• Ability to conduct structured gap analyses and workflow assessments using ICAM operational data (e.g., ServiceNow ticket trends, JIRA velocity reports, audit findings), producing written reports with root cause identification and prioritized recommendations.

Abilities:

• Able to identify process inefficiencies through structured analysis of ICAM operational data and stakeholder input, documenting each finding with an estimated impact and submitting written improvement recommendations to the Program Manager.
• Able to align operational process improvements with the ICAM technical modernization roadmap by coordinating with the ICAM SME and Scrum teams prior to implementation, ensuring process changes do not conflict with planned technical deployments and that approved improvements are reflected in sprint planning.

Why Join Command Cyber Solutions:

We recognize that our success begins with our people. We are dedicated to fostering a professional, collaborative, and growth-oriented environment where employees are empowered to excel and advance their careers, CCS offers opportunities to contribute to high-impact federal initiatives, supported by robust professional development programs, competitive compensation, comprehensive benefits, and flexible work arrangements. We prioritize investing in our workforce, ensuring each team member has the resources, support, and career pathways to achieve long-term success while delivering meaningful results for our clients.

Culture:

At CCS, you’ll be a part of a team that genuinely supports one another and where leadership is invested in the well-being and success of every employee. We foster a work culture where people are valued for who they are, not just what they do, and where your career goals are taken seriously. You’ll be encouraged to grow through mentorship, hands-on experience, and access to continued learning opportunities that align with your aspirations. Whether you’re looking to deepen your expertise, earn new certifications, or take on leadership roles, CCS provides the environment and support to help you get there. Leadership is approachable, collaboration is natural, and success is shared. At CCS, you’re not just joining a company; you’re joining a community committed to your growth and success.

Benefits:

We offer a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Our offerings include medical and prescription drug plans, dental coverage, group life insurance, and options for supplemental life insurance to provide additional protection. We also provide short-term and long-term disability insurance, flexible spending accounts, and employee assistance programs to help employees manage personal and professional needs. Our package also includes identity theft protection and a competitive 401(k) retirement savings plan with company contributions, giving employees valuable resources to protect their future and achieve long-term financial goals.

EEO Statement:

Command Cyber Solutions, LLC is an equal opportunity employer. Command Cyber solutions, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

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