About this role
Description
Field Service Technician
North Carolina
CANDIDATES MUST RESIDE WITHIN A 1.5 HOUR COMMUTE OF ANY MAJOR AIRPORT
About Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new industrial scale equipment, provide routine and preventative maintenance and machine repair support to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is someone who can solve electro-mechanical problems, but also enjoys interacting with customers
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
· Every customer contact will result in an improved relationship with that customer.
· We will continuously strive to strengthen our supplier partnerships.
· We will encourage our fellow employees to reach their potential.
· Therefore, we will earn a fair profit and ensure our future.
Who We’re Looking For
If you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.
What You’ll Do
· Upon hire, you will enter the Reiser "FIRST" program that provides extensive training on our flagship product line(s).
· Install new packaging and processing machinery and perform routine maintenance and on-site repairs.
· Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.
· Spend approximately 80% of your time traveling within the southeast to visit food production facilities, helping customers optimize their equipment.
· Train customers in preventive maintenance to keep equipment running smoothly and effectively.
· Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.
Why Reiser?
Joining Reiser means more than just a job—it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!
Requirements
What You Bring
· Five years of experience in equipment maintenance, troubleshooting, and repair.
· Practical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
· Ability to read technical diagrams and schematics.
· Food processing or packaging machinery experience is a plus.
· Customer-focused mindset.
· Comfortable with 80% travel during the week (Monday-Friday) on the East Coast from NY to NC by automobile or plane. Most of your travel will be in North Carolina and surrounding/neighboring states.
· Bilingual (English/Spanish) skills is an added bonus.