Help Desk Administrator

YOUR OPPORTUNITY

We have an exciting Help Desk Administrator opportunity in our Guymon office. In this highly impactful role, you will be a key member of the scheduling team. The Help Desk Administrator provides support to the user community and the servers, services, and applications they use by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The Help Desk Administrator reports to the Service Desk Manager and works closely with IT staff, management, and end users. The successful person brings a can do attitude and positive energy every day and is prepared to communicate with all levels of employees. 

 

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Fresh® pork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the “Best Places to Work”, representing our dynamic culture, where our employees can contribute and understand why they matter.

 

ESSENTIAL DUTIES AND RESPONSIBILITES

• Respond to requests for technical assistance and provide onsite and remote account administrative support to user populations across a five-state business operation.
• Resolve and/or delegate help desk requests received via ticketing system, email, walk-up or phone. 
• Prioritize duties and requests based on business needs and impact through collaboration with other help desk team members.
• Maintain asset management system and control device/accessory inventory Maintain basic business devices, mobile phones, tablets, copiers, printers, fax, etc.
• Manage onboarding/offboarding process including devices.  
• Support audio and video equipment in conference rooms and elsewhere.
• Work with purchased application users and vendors for support and problem resolution.
• Respond to emergency-level occurrences timely, including during nights and weekends.
• Other duties may be added and/or assigned as needed.  

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES: customer focus, resourceful, interpersonal savvy, and situation adapability

 

QUALIFICATION REQUIREMENTS 

 

Required: 

• Thorough understanding of Microsoft Server, Windows/11 products, Microsoft Office365 and ability to learn new versions as released 
• Strong Active Directory understanding and ability to apply this knowledge
• Client PC connectivity understanding - ethernet, TCP/IP, VPN, and Wi-Fi 
• Smart device and mobile phone support capabilites 
• Excellent troubleshooting and documentation skills 
• Excellent written and verbal communication skills 
• A business/customer first attitude and mindset   
• Self-directed with the ability to work independently  

Preferred: 

• Bachelor's degree in Computer Science or Information Systems preferred
• 3+ years in an IT support and troubleshooting role 
• Basic network (Ethernet, TCP/IP, Wi-Fi, DNS, DHCP) and network device (switch, router, Wireless APs) troubleshooting knowledge 

WORK ENVIRONMENT

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

•  While performing the duties of this job, the employee is regularly required to move around the facility. 
• The employee must occasionally lift and/or up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• Primarily an office environment with some need to work in the field.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; and in outside weather conditions and is occasionally exposed to fumes or airborne particles and vibration.
• The noise level in the work environment is dependent on which environment you are in
• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekends, and overnight travel as requested.

 WHY SEABOARD FOODS?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

For a complete list of our benefits please visit our career site:

https://www.seaboardfoods.com/careers/why-sbf/

 

Seaboard Foods is an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual, or any other status protected by law.