Assistant Branch Manager

Description

Assistant Branch Manager – San Marcos| Location: 904 Bugg Ln, San Marcos, TX 78666 Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm

Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you.

What You’ll Do:

Branch & Member Service Leadership

• Support daily branch operations and lead the teller team
• Deliver friendly, accurate service to members in person and by phone
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
• Serve as acting Branch Manager when needed

Operational Excellence

• Open and close the branch and oversee daily operations
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
• Support fraud/dispute processes, stop-payments, and card services
• Assist with audits, cash ordering, and regulatory compliance
• Support mobile deposits and online account services
• Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region

Team Coaching & Development

• Lead, coach, and motivate branch staff to deliver exceptional member experiences
• Assign and direct daily work, monitor performance, and provide feedback
• Support conflict resolution and professional development
• Foster a positive, accountable, member-focused culture

Community Engagement

• Build strong member relationships and promote financial literacy
• Participate in community outreach and represent Austin Telco with professionalism

Requirements

What You Bring:

• High school diploma or GED
• 2+ years of supervisory experience in a bank or credit union setting
• Strong communication and problem-solving skills
• Ability to lead a team and manage branch operations independently
• Familiarity with cash handling, security procedures, and fraud processes
• Reliable attendance and flexibility for occasional after-hours needs
• Willingness to travel to other branches to support staffing and service needs

Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.