Leasing Manager - Mercer Crossing - Farmers Branch, TX

Description

Position Overview

Valiant Residential is seeking a Leasing Manager who will be responsible for promoting leasing, retention, and occupancy for the community while promoting resident satisfaction. Through a customer service focus you will create a lasting influence on visitors, prospects, and residents. 

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry. 

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

What You’ll Be Doing

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.). 
• Prepare move-in packages and lease paperwork. 
• Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain them according to established procedures. 
• Inspect models and available “market ready”, communicate related service needs to Property Manager. 
• Have the prospect complete the application and secure a deposit following SIMC procedures and Fair Housing requirements. 
• Update availability reports and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices. 
• Monitor advertising effectiveness. Gather information about market competition in the area and file. 
• Professionally represent the company at all times. 
• Accept rental payments and give them immediately to the Assistant Community Manager. 
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on a timely basis. Review with the Community Manager before obtaining signatures. 
• Assist management team with other various tasks as required. 
• Consistently implement policies of the community. 

Requirements

• Experience in working with the public and/or sales 
• Fair Housing Certification, willingness to obtain before interacting with prospective residents. 
• Demonstrate an ability to support and contribute to the community team. 
• Demonstrate strong oral and written communication skills. 
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software. 
• Must possess a positive attitude and the ability to smile under all circumstances. 
• Participate in training to comply with new or existing laws. 
• Ability to work a flexible schedule, including evenings and weekends. 
• Two (2) years experience in previous relevant customer service. 
• Neat, clean, professional throughout the workday and/or whenever present at the community. 
• Comply with expectations as demonstrated in the employee handbook. 
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. 

If you have a Valiant Spirit—bold, driven, and ready to make an impact—we want you on our team.

Third-Party Submissions & Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.