Front Desk Rep - Tahiti Village

Description

About Our Company:

Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.

We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.

We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.

We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

Role:

The Front Desk Representative provides efficient guest registration in and out of the resort while displaying superior hospitality and customer service.

Responsibilities:

• Provide a superb customer and professional service regardless of guest demeanor, with company service standards.

• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.

• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.

• Effectively handle and fulfill guest requests.

• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.

• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.

• Efficiently check guests in and out of the resort.

• Maintain a flexible work schedule based on business needs.

• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.

• Must be able to understand and use the telephone system.

• Must be able to take reservations for owners/guests and input into resort system.

• Perform all other job requests as assigned by management.

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Prior experience handling cash and payment software preferred.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills
• Capable of lifting up to 20lbs.

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• Different payment types and cash transaction

Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

Work Posture Requirements:

· Sitting: Occasionally

· Standing: Constantly

· Walking: Occasionally

· Driving: N/A

· Bending (from waist): N/A

· Crouching (squat): N/A

· Kneeling: N/A

· Crawling: N/A

· Climbing (stairs): N/A

· Climbing (ladder): N/A

· Twisting: Rarely

· Reaching: Rarely

· Wrist Motion: Rarely

Carrying Requirements:

· Items Carried: N/A

· Distance: N/A

· Times Per Day: N/A

· Maximum Weight: N/A

Moving/Lifting Requirements:

· Items Moved/Lifted: Office Supplies

· Times Per Day: N/A

· Maximum Weight: 20lbs

Moving/Lifting Levels/Heights:

· Floor: N/A

· Knee: N/A

· Waist: N/A

· Chest: N/A

· Overhead: N/A

Push/Pull Requirements:

· Item Name: Furniture Frequency: N/A

· Item Name: Shampooer: Frequency: N/A

· Item Name: Vacuum: Frequency: N/A

· Item Name: Utility Cart Frequency: N/A

Environmental Conditions:

· Inside/Outside: Yes

· Hot/Cold Temperatures: No

· Wet: No

· Noise: Yes

· Power Equipment: No

· Traffic Hazards: No

· Chemical Hazards: No

· Heights: No

· Dust: No

· Close Quarters: No

· Fumes/Odors: No

EEO/Drug Free Workplace