Automotive Service Advisor - Klamath Falls Subaru

Klamath Falls Subaru | A subsidiary of Time Auto Group

Klamath Falls Subaru is looking for a customer‑focused and knowledgeable Service Advisor to join our growing team! In this role, you’ll be the bridge between our customers and our technicians—helping diagnose concerns, recommend services, and ensure each guest receives an exceptional service experience.

It is TIME for you to Love where you work! We are waiting for you to join our amazing team! 

Our mission is to provide a fun, positive, healthy, and ethical workplace while supporting both employees and managers. We value work/life balance, communication, and a culture built on respect, teamwork, and continuous improvement.

Why our Service Advisors enjoy working here:

• Fast‑paced environment with strong team support.
• Well‑structured processes and leadership that sets you up for success.
• Opportunities for training, certification, and career growth within Service & Fixed Ops.
• Constant collaboration with technicians, parts, and leadership.
• A culture built on integrity, fairness, and always doing the right thing.

Schedule: Monday - Friday 7:30a-5:30p

Compensation: Salary + Commission

What You Will Do:

Service Advisors play a key role in ensuring exceptional customer service and smooth shop flow. Responsibilities include, but are not limited to:

• Meet with customers to understand concerns and repair/service needs.
• Build customer loyalty by maintaining clear and honest communication.
• Uphold company standards for professionalism, ethics, and service.
• Monitor progress of repairs throughout the day and provide frequent updates.
• Increase profitability by maximizing sales opportunities and promoting retail maintenance.
• Work closely with technicians to ensure efficient repair flow, accurate diagnostics, and timely part ordering.
• Participate in and support quality control processes.
• Assist in the development and documentation of service procedures.
• Perform other duties as assigned.

Qualifications: 

• 2 years previous Service Advisor experience required.
• Valid driver’s license and clean driving record.
• Ability to drive manual transmission vehicles required.
• Deep understanding of automobiles and speedy diagnostic abilities.
• Effective analytical and communication skills and eagerness to improve.
• Ability to learn new technology, repair and service procedures and specifications.
• Ability to operate electronic diagnostic equipment.
• High School Diploma or GED (required).

What's in it for you:

• Medical, Dental, and Vision eligible 1st of the month after 30 days of employment.
• 401k eligible after 90 days of employment.
• Employee Assistance Programs.
• Paid Holidays (7, plus Veterans Day for eligible Veterans).
• Paid Vacation (40 hours at 1 year, tier levels with tenure).
• Career Development Coaching.
• Career advancement and training programs.
• Positive and Supportive Culture that values Employee Empowerment, Community, Communication, Recognition & Respect.
• Professional, Safe, and clean work environment.
• Employee discounts on Parts, Service and Vehicles.

Our Commitment: Our team is dedicated to helping one another just as much as we are passionate about helping clients! Our managers work just as hard as our employees, our playing field is even and supportive. Our motto is "Always do the right thing." If you are that qualified individual and are seeking an employer who supports your personal and professional goals, we just may have the position that only you can fill! 

Pre-employment screening includes background check and drug test. (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.) 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.