Business Operations Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Securities Corporate and Investment Banking (CIB) delivers financial advisory and capital-raising solutions to top-tier corporate and institutional clients. The group operates within a high-performance, client-centric culture and is organized by product, region, and industry specialization.

The Business Management Team within CIB serves as a strategic enabler for senior executives and Relationship Managers by delivering high-impact operational oversight, enterprise program execution, and leadership engagement strategy. This high-visibility team ensures CIB leaders are equipped to focus on their core mandate, serving clients, by overseeing governance, continuity planning, workplace experience, and change management efforts across the platform.

Position Overview:

The Business Operations Analyst will lead the ongoing operations of TD Securities’ Toronto CIB office by ensuring seamless workplace experience, facilities coordination, and operational process execution. This role is ideal for a proactive, organized individual who thrives in a dynamic, high-expectation environment and is eager to contribute to both team goals and firm-wide priorities.

The individual will serve as a primary point of contact for CIB Toronto office operations. This role is expected to act with a high level of autonomy, influence cross-functional stakeholders, and continuously enhance operational efficiency across the CIB platform. The typical hours for this role are 8:30am-5:00pm with additional flexibility as needed.

Key Responsibilities:

Operation & Process Execution

• Manage onboarding/offboarding logistics for new hires, transfers, and external vendors, including desk setup, access provisioning, and IT requests.
• Improve and manage onboarding procedures, including determining appropriate form fields from onboarding checklists, identifying responsible parties, and implementing rollout plans.
• Manage offboarding logistics for departures.
• Play a key role in cross-department projects and facilities initiatives, including executing operations-related projects.
• Support training and development logistics (i.e., coordinate meeting rooms, training setup, liaising with training vendors, etc.).

Governance, Audit, & Operational Risk Management

• Maintain project folder access controls, shared drives, and distribution lists.
• Submission of ServiceNow requests, LAN folder attestations and other compliance tracking requirements for quarterly supervision dashboard.
• Assist in completing AMH, Access Management and non-AMH attestations.

Resiliency, Crisis Management, & Business Continuity

• Act as CIB Toronto's Lead for Business Continuity Management (BCM), including emergency response protocols, call tree maintenance, and scenario testing aligned with enterprise risk frameworks.
• Act as the Fire Warden and First Aider for the office and promote adherence to health and safety standards.

Administrative Support

• Act as a delegate for Ariba conference room bookings and invoice approvals.
• Assist with administrative processes including maintaining organizational documents such as internal profiles and departmental FTE/Staffing reports
• Support colleagues with obtaining access to the TD network while on personal and business travel in accordance with TD tax and immigration compliance.
• Support regional Executive Assistants with process updates, enterprise updates, and general questions.
• Support front office teams by providing temporary executive assistant coverage to ensure continuity of operations when their EAs are unavailable.
• Support with Executive meetings and logistics (i.e., coordinate meeting rooms, room setup, etc.).

Workplace Experience & Facilities Operations

• Manage day-to-day operations of CIB Toronto office spaces, including oversight of the Gym, Hive, and common areas.
• Own and manage vendor relationships and budget adherence for workplace-related services (such as cleaning, equipment maintenance, and supply ordering).
• Manage & update floor plans, including coordination of seating assignments for colleagues and visiting/travelling Executives, and office moves; ensure appropriate workstation setups in collaboration with IT/Technology partners.
• Administer pass card access and ensure physical security protocols are maintained and reviewed on a regular basis
• Coordinate internal events such as Employee Appreciation Week, Take Our Kids to Work Day, and socials, including catering and logistics.
• Supervise the Corporate Concierge and liaise with the Concierge Services / Enterprise Real Estate team; train the Concierge as necessary.
• Serve as the primary liaison with Facilities to coordinate and address workplace concerns, oversee office improvements and as required support minor office reconfigurations.

Qualifications:

• 5-7 years of progressive experience in operations, administration, or office management, preferably in a financial services or professional services environment.
• Undergraduate degree preferred
• Strong attention to detail and communication skills.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Experience managing vendors, budget adherence, and enterprise support coordination.
• Experience working in a matrixed or cross-functional environment is an asset.
• Strong Proficiency with Microsoft Office (Excel, Word, PowerPoint), SharePoint, Ariba, and ServiceNow preferred.

General Description

Provide business management related research, evaluation, operational, reporting and / or analytical support for assigned area / specialization and/or functional unit(s).

KEY ACCOUNTABILITIES

CUSTOMER

• Provide business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
• Develop and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
• Conduct regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/ initiatives within assigned business management area
• Support the development of presentations/communications and dissemination of information
• Coordinate relevant processes/meetings/events that impact a broad area
• Understand department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope

SHAREHOLDER

• Contribute to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding) as assigned
• Remain informed of emerging issues, industry trends and/or relevant changes
• Adhere to enterprise frameworks and methodologies that relate to business management activities for own area

EMPLOYEE / TEAM

• Continuously enhance knowledge / expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establish effective relationships across multiple business and technology partners, program and project managers
• Participate in knowledge transfer within the team and business units

BREADTH & DEPTH

• Provide specialized analysis, non-standard reporting, and operational support
• Provide guidance/ assistance to other team members and internal partners on a broad range of processes
• Carry out work with some complexity, generally requiring short to medium-term focus (weekly-monthly)
• Independently deliver assigned initiatives with direction from management
• Generally reports to Senior / Manager role

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple.  Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. 

Together, we are reimagining what banking can be for our clients, colleagues and communities. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet